Provider Relations Manager - Managed Care (Field-Based Remote, San Antonio)

E2E Alignment Healthcare USA, LLC; Texas; Hybride; USD 54 000 - 82 000; Plein temps

Avantages offerts par ce poste

Mileage and travel reimbursement

Remote work on approval

Résumé du poste

Alignment Health is seeking a proactive Provider Engagement Specialist to join the Provider Engagement team supporting the San Antonio market. This field-based role involves extensive travel across San Antonio, Bexar County, and nearby areas, with initial training in El Paso and occasional travel for events.

You will build strong relationships with providers, improve KPIs, and support education on Alignment programs and tools while managing documentation and reporting.

Qualifications

• Minimum 2 years related experience and/or training; or equivalent combination of education and experience.
• Experience in provider relations / contracting with an HMO or IPA, medical group or institutional provider.
• Bachelor's degree (B.A./B.S.) or equivalent combination of education and experience.
• Bilingual English/Spanish preferred.
• Strong organizational, detail oriented, and self-starter traits.
• Strong verbal and written communication skills.
• Relationship-builder and team-player.
• MS Office suite proficiency (Word, Excel, PowerPoint).

Responsabilités

• Build and maintain collaborative relationships with providers and staff to support growth, retention, and performance improvement.
• Partner with providers to improve performance on KPIs, including AWVs, HEDIS, and utilization.
• Onboard providers and provide ongoing education on Alignment tools and initiatives.
• Assist in development of training materials and provider in-service packets.
• Represent Alignment Health at provider meetings, trainings, and community events.
• Document meeting minutes and action items; maintain databases and reports.

Connaissances

Analytical skills

Verbal and written communication

Relationship-building

Organizational skills

Bilingual English/Spanish

Formation

B.A./B.S. or equivalent

Outils

MS Office (Word, Excel, PowerPoint)

Description du poste

Alignment Health is breaking the mould in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. Alignment Health is seeking a proactive, relationship-driven, and highly organized Provider Engagement Specialist to join the Provider Engagement team supporting the San Antonio market. In this field-remote role, you will build trusted relationships with physician practices and provider groups, partnering with them to improve performance across quality, growth, retention, and utilization metrics while supporting Alignment Health’s continued network expansion.

• Field-based role with approximately 80% travel between provider offices across San Antonio, Bexar County, and surrounding areas including New Braunfels (Comal County) – Must be comfortable managing a self-directed schedule, preparing provider performance reports, and conducting regular in-person provider meetings
• Initial training may include approximately 1–2 weeks in El Paso, TX to shadow an established market team
• Occasional travel (approximately 1–2 times per year) may be required for conferences, trainings, or team meetings
• Mileage and travel expenses reimbursed in accordance with company policy
• Schedule: Primarily Monday – Friday during standard provider office hours, with flexibility required to accommodate early morning meetings, occasional evening events, and community engagements.

General Duties/Responsibilities (May include but are not limited to):

• Build and maintain collaborative relationships with providers and their staff to support growth, retention, and performance improvement.
• Partner with providers to improve performance on key performance indicators (KPIs), including but not limited to growth, retention, Annual Wellness Visits (AWVs), HEDIS gap closures, hospital and ER utilization, risk adjustment and other quality indicators.
• Conduct initial provider onboarding and provide support for ongoing provider education on Alignment tools, clinical programs, PCP incentives, Member benefit offerings, Model of Care and other compliance requirements, and Alignment initiatives.
• Assist in the development of training and educational materials/tools.
• Create provider in-service and implementation packets.
• Facilitate and serve as a single point of resolution for provider issues, including but not limited to UM, prior authorization, claims, encounter data, eligibility, provider rosters and directory validation.
• Represent Alignment Health at provider meetings, trainings, and community events.
• Document meeting minutes and action items as needed.
• Consistently utilize, update and maintain department databases and tracking tools to ensure provider engagement activities, provider visits and outcomes are documented and monitored.
• Negotiate and implement standard physician and ancillary agreements; obtain provider credentialing; utilize network database to track recruitment activity.
• Maintain weekly summary of activity and submit reports on a weekly basis.
• Attend and participate in all staff meetings as required.
• Perform special projects as assigned.

Supervisory Responsibilities:

N/A

Minimum Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Minimum Experience: (2) years related experience and/or training; or equivalent combination of education and experience.
• Experience in provider relations / contracting with an HMO or IPA, medical group or institutional provider required.
• Education/Licensure: B.A./B.S. or equivalent combination of education and experience.
• Other: Bilingual English / Spanish (preferred).
• Organized, detail oriented, and a self‑starter.
• Strong analytic, quantitative, and problem‑solving skills.
• Strong verbal and written communication skills.
• Relationship‑builder and team‑player.
• Strong presentation skills and ability to address diverse audiences appropriately and effectively.
• Computer Skills: Proficient user in MS office suite (Word, Excel and PowerPoint).
• 80% or more travel by car routinely required (In assigned market).
• Travel by plane required as needed.
• Maintenance of reliable means of transportation and valid driver’s license and automobile insurance required.
• Extended works hours, as needed.
• Remote work on approval.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pay Range: $54,434.00 - $81,651.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

Alignment Health is championing a new path in senior care that empowers members to age well and live their most vibrant lives. Our mission-focused team makes high-quality, low-cost care a reality for members every day. Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most. We believe that great work comes from people who are inspired to be their best. We've built a team of people who want to make a difference in the lives of the seniors we serve. Come join the team that is changing health care — one person at a time.