Provider Relations Lead — Remote Onboarding & Support

General Dynamics Information Technology; United States; On-site; USD 46,000 - 62,000; Full time

Job summary

General Dynamics Information Technology is seeking a Provider Relations Representative to act as the frontline liaison between the WTCHP and participating healthcare providers. The role focuses on onboarding, education, issue resolution, and ongoing relationship management to ensure high-quality provider experience.

You will partner with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to deliver operational excellence and measurable

Qualifications

• 3+ years of related experience.

Responsibilities

• Serve as the primary point of contact for assigned providers; conduct regular touchpoints and executive-level check-ins/QBRs as needed.
• Track provider sentiment and satisfaction; identify themes and drive action plans with the Provider Network Supervisor.
• Document all interactions, decisions, and follow-ups in CRM/case management tools with clear, accurate notes.
• Coordinate end-to-end onboarding: welcome materials, portal registration, EFT setup, credentialing handoffs, and directory validation.
• Standardize checklists, timelines, and handoffs with Credentialing, Provider Data, and Contracting to ensure accurate participation activation.
• Monitor onboarding milestones and proactively remove blockers; communicate status and next steps to providers.

Skills

Business Operations

Data Ingestion

Problem Solving

Reporting Management

Job description

General Dynamics Information Technology is seeking a Provider Relations Representative to act as the frontline liaison between the WTCHP and participating healthcare providers. The role focuses on onboarding, education, issue resolution, and ongoing relationship management to ensure high-quality provider experience.

You will partner with Provider Data, Credentialing, Contracting, Claims, Finance, Clinical Operations, Communications, and IT to deliver operational excellence and measurable