Providers Relations Representative

Zolon Tech Inc.; Owings Mills (MD); Hybrid; USD 55,000 - 75,000; Part time

Job summary

A healthcare technology company is seeking an Associate to support providers through communication and issue resolution. This role involves managing relationships, addressing claims related issues, and conducting training sessions. Candidates should have over 3 years of experience in healthcare provider relations and strong proficiency in Microsoft Excel. The position is remote with occasional office visits.

Qualifications

• 3+ years experience in healthcare or provider relations.
• Strong experience of claims processing and healthcare workflows.
• Ability to work professionally with all levels.

Responsibilities

• Build and maintain professional relationships with healthcare providers.
• Address provider issues related to claims and authorization.
• Manage and document issue resolution processes.

Skills

Healthcare experience

Claims processing

Excellent communication

Excel proficiency

Tools

Microsoft Office

Job description

• REMOTE -- Ocassional visit to the office (monthly once or twice)
• Supports providers through communication, education, and issue/dispute resolution.
• Focus on triaging provider concerns, particularly where no rep is assigned.
• Must manage both inbound/outbound calls and emails
• Key Responsibilities:
• Build and maintain professional relationships with healthcare providers.
• Address provider issues related to claims, credentialing, authorization, or system setup.
• Facilitate education via training webinars and live provider sessions.
• Collaborate cross-functionally (Claims, Credentialing, Authorization).
• Manage and document issue resolution processes; provide follow-up and reports.

Requirements / Must-Haves:

• 3+ years experience in healthcare or provider relations, ideally within payers or provider offices.
• Strong experience of claims processing, billing, and healthcare workflows.
• Excellent communication (verbal/written) and presentation skills.
• Ability to work professionally with all levels — from office managers to medical directors.
• Excel proficiency: filtering, sorting, reviewing spreadsheets (used multiple times weekly).
• Daily tools: Microsoft Office (Excel, Teams, Outlook)

Seniority level

Associate

Employment type

Contract

Job function

Health Care Provider

Industries

Hospitals and Health Care