Provider Relations Lead — Engagement, Training & Compliance

Inland Rivers, Ports & Terminals, INC.; Metairie (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

The American Equity Underwriters, Inc. is seeking a Provider Relations Manager to lead and manage provider engagement across facilities and clinics.

This role requires strategic leadership and excellent communication to build long-term provider relations, ensuring compliant agreements and continuous program improvements. The position involves coordinating with internal teams, mentoring specialists, and delivering training and presentations to provider groups while traveling to provider locations

Qualifications

• 4+ years of experience in provider network management, case management, medical management, or a related healthcare field.
• 5-7 years of provider relations, account management, or business development experience preferred.
• Demonstrated success in client-facing roles with strong presentation and negotiation skills.
• Proficiency in Microsoft Office and the ability to manage multiple systems effectively.
• Strong interpersonal skills with the ability to influence, persuade, and provide solutions.
• Highly organized with excellent time-management skills.
• Willingness to travel regularly to provider locations across local and national regions.

Responsibilities

• Serve as the primary point of contact for assigned medical groups, addressing inquiries and resolving operational issues.
• Facilitate provider onboarding, orientation, and training on systems, policies, and procedures.
• Conduct regular outreach and site visits to maintain strong relationships and ensure alignment with organizational goals.
• Monitor provider performance metrics and collaborate on improvement initiatives.
• Support contract compliance and assist with updates or amendments as needed.
• Collaborate with internal stakeholders to resolve provider concerns and streamline processes.
• Responsible for ensuring the maintenance of accurate provider records and documentation within internal systems.
• Assist in the development of provider communications, newsletters, and educational materials.
• Participate in cross-functional meetings to represent provider interests and share feedback.
• Lead and mentor provider relations specialists to deliver exceptional service.
• Represent the organization with confidence in meetings, presentations, and negotiations.
• Ensure provider agreements are current, compliant, and aligned with business objectives.
• Deliver impactful training and presentations to provider groups, reinforcing best practices.

Skills

Provider relations

Client facing

Presentation skills

Negotiation

Time management

Travel willingness

MS Office

Education

Bachelor’s Degree in a related field

Job description

The American Equity Underwriters, Inc. is seeking a Provider Relations Manager to lead and manage provider engagement across facilities and clinics.

This role requires strategic leadership and excellent communication to build long-term provider relations, ensuring compliant agreements and continuous program improvements. The position involves coordinating with internal teams, mentoring specialists, and delivering training and presentations to provider groups while traveling to provider locations