Associate Customer Service Representative

Highmark Health; Northern (KY); Remote; USD 27,000 - 33,000; Full time

Job summary

United Concordia Dental is hiring an Associate Customer Service Representative for a remote, full-time role supporting members, groups, providers and brokers. You will answer inquiries by phone or email and resolve issues in a timely, accurate manner.

The position requires a high school diploma and at least 6 months of customer service experience; prior call-center or healthcare experience is preferred. Salary ranges from $19.39 to $24.19 per hour, with EST hours 11:30 AM - 8:00 PM EST, Monday

Qualifications

• High School Diploma or GED.
• 6 months of Customer Service in a customer facing role.
• Call-center experience preferred.
• Healthcare call-center experience strongly preferred.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards.
• Attend required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.

Skills

Customer service

Multitasking

Written & verbal communication

Systems navigation

Calm under pressure

Computer literacy

Education

High School Diploma or GED

Tools

CRM systems

Job description

## Associate Customer Service RepresentativeApplyremote type: Remotelocations: PA, Working at Home - Pennsylvania: MD, Working at Home - Maryland: WA, Working at Home - Washington: NC, Working at Home - N Carolina: LA, Working at Home - Louisianatime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 27, 2026 (2 days left to apply)job requisition id: J286262## **Company :**United Concordia Dental## **Job Description :****JOB SUMMARY**The Associate Customer Service Representative is a call-center environment position. This role handles customer inquiries by telephone and/or email from individual members, groups, providers and brokers in a customer service center. This position actively troubleshoots, resolves customer complaints and ensures that responses to inquiries are completed timely and according to established service and quality standards. The Shift Schedule we are hiring for is **11:30 AM - 8:00 PM EST Monday - Friday.****ESSENTIAL RESPONSIBILITIES*** Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.* Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.* Meet all production, quality, and adherence standards. Attends all required training classes.* Elevate issues to next level of supervision, as appropriate.* Maintain accurate records, including timekeeping records.* Other duties as assigned or requested.**QUALIFICATIONS:****Required*** High School Diploma or GED* 6 months of Customer Service in a customer facing role**Preferred*** Customer Service in a call-center environment* Customer Service in a Healthcare related call-center environment strongly preferred**SKILLS*** Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.* Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.* Ability to take direction and to navigate through multiple systems simultaneously.* Ability to maintain composure under stressful and fast-paced conditions.* Strong written and verbal communication skills* Ability to communicate complex information in a simple, customer facing way* Comfortable working on a computer***Disclaimer:** The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.* ***Compliance Requirement**: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.* *As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.***Pay Range Minimum:**$19.39**Pay Range Maximum:**$24.19*Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.*