Provider Queue Representative

IMS Marketing Inc.; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

IMS Marketing Inc. in Amarillo, Texas is seeking a customer support professional to assist providers, clients, and members in a fast-paced environment. You will address inquiries, resolve issues, and maintain a high standard of service while documenting interactions accurately in the system.

The role requires excellent communication, organizational skills, and the ability to multitask. On-site training is mandatory, with remote possibilities discussed later at management discretion.

Qualifications

• Excellent organizational and communication abilities.
• Strong written and verbal communication; active listening skills.
• Proven customer service experience in a fast-paced environment.
• Accurate typing (min. 35 WPM) and multitasking capability.
• Ability to document interactions precisely and work independently or in a team.
• Knowledge of medical terminology is a plus but not required.

Responsibilities

• Provide professional and courteous assistance to providers, clients, members, and internal teams.
• Address inquiries and resolve issues related to group health plans accurately and efficiently.
• Maintain a positive and professional attitude when interacting with customers.
• Accurately document and update customer information and interactions in the system.
• Actively listen to customer needs to ensure all concerns are addressed appropriately.
• Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information.
• Collaborate with team members to achieve department goals and ensure customer satisfaction.
• Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction.

Skills

Organization

Communication

Active listening

Typing speed 35 WPM

Customer service

Multitasking

Independent / teamwork

Medical terminology (preferred)

Tools

Microsoft Office

Job description

THIS IS NOT A REMOTE OPPORTUNITY. ALL CANDIDATES MUST BE WILLING AND ABLE TO COMMUTE TO THE AMARILLO, TEXAS OFFICE.Provide exceptional customer support to providers, clients and members by addressing inquiries, resolving issues, and maintaining a high standard of service. This position requires excellent communication and organizational skills, the ability to multitask effectively, and a commitment to providing outstanding customer experiences in a fast-paced environment. This is NOT a remote position. All candidates will be required to be on-site until fully trained. Remote work possibilities can be discussed after training and are at manager discretion.Key Responsibilities:• Provide professional and courteous assistance to providers, clients, members, and internal teams.• Address inquiries and resolve issues related to group health plans accurately and efficiently.• Maintain a positive and professional attitude when interacting with customers.• Accurately document and update customer information and interactions in the system.• Actively listen to customer needs to ensure all concerns are addressed appropriately.• Utilize Microsoft Office applications to prepare correspondence, maintain records, and manage information.• Collaborate with team members to achieve department goals and ensure customer satisfaction.• Meet and exceed department standards for accuracy, responsiveness, and customer satisfaction.Qualifications:• Excellent organizational skills.• Exceptional written and verbal communication abilities.• Strong proficiency in Microsoft Office applications.• Proven ability to multitask effectively in a fast-paced environment.• Strong customer service experience with a demonstrated ability to handle customer concerns professionally and efficiently.• Active listening skills with the ability to identify and address customer needs.• Accurate typing skills, with a minimum of 35 words per minute.• Dependable and able to work independently or as part of a team.Preferred Qualifications (Not Required):• Knowledge of medical terminology.• Experience with medical or dental coding and billing.