Provider Network Operations Manager (Remote)

Pomelo Care; United States; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA options

FSA

Equity grant

401(k) program

Paid vacation

Parental leave (16 weeks)

Fully remote (US)

Job summary

Pomelo Care, a leading virtual medical practice for women and children, is hiring a Manager of Provider Network Operations in the United States. You will build and scale the clinical network supporting Pomelo’s Midlife line, partnering with Recruiting, Licensing & Credentialing, Product, and Clinical Leadership to create scalable processes and infrastructure for growth and quality.

You will own provider relationships, define utilization metrics, and drive programs to retain clinicians across

Qualifications

• 3 years of work experience, with 1+ years in provider network management, provider success/experience, or network operations at a telehealth company.
• Demonstrated ownership over key network metrics, including growth, retention, utilization, and quality.
• Enjoys building net new processes in addition to optimizing existing ones.
• Strong cross-functional communicator across Clinical, Product, Compliance, and Commercial teams.

Responsibilities

• Set and report on network capacity targets; identify and close gaps before they affect patient access.
• Own the end-to-end provider relationship, including orientation, utilization, and retention across the network.
• Define and track provider utilization metrics; turn insights into concrete process and/or product fixes.
• Build and run programs (e.g., incentives, community) that keep clinicians actively practicing within the Pomelo network.
• Monitor provider-level quality data (utilization, patient outcomes, complaints) and drive action on outliers.

Skills

Provider network management

Cross-functional communication

Data-driven decisions

Analytical skills

Ambiguity tolerance

Job description

Pomelo Care, a leading virtual medical practice for women and children, is hiring a Manager of Provider Network Operations in the United States. You will build and scale the clinical network supporting Pomelo’s Midlife line, partnering with Recruiting, Licensing & Credentialing, Product, and Clinical Leadership to create scalable processes and infrastructure for growth and quality.

You will own provider relationships, define utilization metrics, and drive programs to retain clinicians across