Provider Enrollment Manager - Remote & Client-Facing

Knack BPO LLC; Port Reading (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Knack BPO LLC is seeking a Provider Enrollment Account Manager to serve as the primary contact for assigned clients, guiding enrollment from initiation to completion. You will monitor progress, manage client communications, and coordinate resources, including offshore team efforts, to keep enrollment moving forward timely and accurately.

The role emphasizes ownership of client accounts, proactive workflow management, and escalation as needed, with a focus on payer enrollment processes and

Qualifications

• 5+ years of provider/payer enrollment experience with Federal and commercial payers.
• Strong knowledge of provider enrollment, re-enrollment, credentialing, and payer processes.
• Excellent communication, organizational, client service, and problem-solving skills.
• Ability to independently manage multiple client accounts, priorities, and enrollment workflows.
• Ability to exercise sound judgment and escalate when necessary.
• Experience working with or directing offshore teams is preferred.
• Strong computer and software skills with relevant enrollment platforms.

Responsibilities

• Serve as the primary point of contact for assigned clients and manage day-to-day client relationship.
• Manage provider enrollment, recredentialing, and contracting activities.
• Coordinate enrollment work with offshore team and provide direction as needed.
• Monitor workload to ensure timely, accurate enrollment activities.
• Provide guidance on payer enrollment requirements to the offshore team.
• Coordinate with clients to gather information, documents, and signatures.
• Report regular status updates on enrollment activity and progress.
• Communicate with clients, providers, payers, offshore team, and internal departments to resolve issues.
• Maintain enrollment documentation within company systems.
• Identify issues and facilitate resolutions to reduce delays.
• Suggest process improvements to reduce errors and improve client experience.
• Maintain confidentiality of provider credentials and client information.

Skills

Provider enrollment experience

Communication

Organizational skills

Problem solving

Multi-account management

Offshore coordination

Remote work proficiency

Tools

PECOS

Availity

UHC Onboard Pro

Job description

Knack BPO LLC is seeking a Provider Enrollment Account Manager to serve as the primary contact for assigned clients, guiding enrollment from initiation to completion. You will monitor progress, manage client communications, and coordinate resources, including offshore team efforts, to keep enrollment moving forward timely and accurately.

The role emphasizes ownership of client accounts, proactive workflow management, and escalation as needed, with a focus on payer enrollment processes and