Provider Education & Communications Specialist (Remote)

Humana Inc; Richmond (VA); Remote; USD 65,000 - 89,000; Full time

Job summary

Humana Inc. is seeking a Providers Services Educational and Communications Professional to develop and implement education and communication materials for both external and internal stakeholders.

You will manage a content management system to organize and store materials and collaborate across departments to ensure alignment with state requirements. The role involves creating external materials, tracking engagement, and documenting processes, with occasional travel for training or meetings.

Qualifications

• Associates degree in Business, Healthcare Administration, Marketing or related field.
• 3+ years of marketing and communications with experience drafting content for resources, educational material, and/or trainings.
• Experience with provider relations, provider communications and education, and/or related health plan operations.
• Familiar with learning design principles with proven application to create easy-to-read and captivating provider training and educational materials.
• Template design experience.
• Proven experience writing educational materials.

Responsibilities

• Create and maintain external facing materials, such as educational content, templates, memos, and web updates
• Collaborate across departments to update annual provider educational resources to meet state contracted requirements
• Regular meetings with project teams to understand their training, education, and support needs to ensure aligned segment strategy and approach
• Document policies, processes, and technical information into clear, audience-appropriate content
• Track participation, engagement, and effectiveness of training and communication initiatives

Skills

Content creation

Educational materials

Provider communications

Learning design

Template design

Content drafting

Education

Associates Degree in Business, Healthcare Administration, Marketing and/or related field

Bachelor's degree in Business, Healthcare Administration, Marketing and/or related field

Tools

SharePoint

Content management system

Job description

Humana Inc. is seeking a Providers Services Educational and Communications Professional to develop and implement education and communication materials for both external and internal stakeholders.

You will manage a content management system to organize and store materials and collaborate across departments to ensure alignment with state requirements. The role involves creating external materials, tracking engagement, and documenting processes, with occasional travel for training or meetings.