Customer Service Representative - Hybrid

Rising-Medical-Solutions; Milwaukee (WI); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Paid holidays

Unlimited coffee

Beer, soft drinks, and Thursday snacks

Job summary

Rising Medical Solutions in Milwaukee, WI is seeking a Customer Service Representative (Partner & Provider Support) to deliver professional service to medical providers handling medical bill review inquiries. This role offers a hybrid schedule after a 90-day onsite training and requires being in the Milwaukee area.

You will handle calls and emails, resolve billing questions, document interactions in CRM, and follow SOPs while maintaining empathy and accuracy in every interaction.

Qualifications

• 3+ years of customer service experience.
• Call center experience required.
• Healthcare, medical billing, or related healthcare admin exposure preferred.
• Strong communication and professional phone presence.
• Ability to multitask across systems while on live calls.
• Detail-oriented with strong documentation skills.
• Calm, empathetic, solutions-focused under pressure.
• Typing speed of 40+ WPM preferred.

Responsibilities

• Handle inbound and outbound provider calls and emails.
• Resolve bill-related questions and gather required information.
• Deliver clear, professional, and empathetic customer service.
• Document interactions accurately in CRM systems.
• Follow established SOPs, call handling, and escalation procedures.

Skills

Customer service

Call center

Communication skills

Typing 40 WPM

Multitasking

Job description

Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this role, you’ll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review.

Our work helps reduce excess costs, fraud, and waste—making healthcare more affordable for the people who need it most.

Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare.

What exactly does a Partner & Provider Support Representative do? In this job, you will:

• Handle inbound and outbound provider calls and emails
• Resolve bill-related questions and gather required information
• Deliver clear, professional, and empathetic customer service
• Document interactions accurately in CRM systems
• Follow established SOPs, call handling, and escalation procedures

Am I the right fit for this job?

• 3+ years of customer service experience
• Call center experience is required
• Healthcare, medical billing, or group health experience preferred
• Strong communication and professional phone presence
• Ability to multitask across systems while on live calls
• Detail-oriented with strong documentation skills
• Calm, empathetic, and solutions-focused under pressure
• Typing speed of 40+ WPM preferred

Schedule

• Schedule: Monday–Friday, 8:30 AM - 5:00 PM CST
• Full-time role; hours may vary slightly based on business needs
• This position offers a hybrid schedule after the mandatory 90-day onsite training, with the expectation to work 1 day a week in office

Hybrid Work Requirements

• Reliable high-speed internet meeting company standards
• Quiet, distraction-free home workspace
• Ability to work independently and remain engaged during scheduled hours
• The ability to use a computer and its associated accessories in an upright position
• Must live in the Milwaukee, Wisconsin area

• Hourly Rate: $18.00-$22.00
• Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more.
• Beer, soft drinks, and food on Thursday afternoons
• A relaxed, yet upbeat, work environment with jeans professional attire
• Unlimited coffee!
• Supportive, close-knit team
• Meaningful work in healthcare administration
• Leadership that invests in your success
• Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com)
• We're on YouTube! Check out our culture at: http://www.youtube.com/user/RisingMedical
• Want to see more? Check out our website: Medical Bill Review | Hospital Bill Auditing | Medical Cost Containment
• Facebook: https://www.facebook.com/RisingMedicalSolutions
• LinkedIn: http://www.linkedin.com/company/rising-medical-sol...
• Glassdoor: http://www.glassdoor.com/Overview/Working-at-Rising-Medical-Solutions-EI_IE322608.11,35.htm