Provider Assistant: Telehealth & Scheduling Specialist

GOEBEL FIXTURE COMPANY; Longview (WA); On-site; USD 24,000 - 32,000; Full time

Job summary

GOEBEL FIXTURE COMPANY is seeking a Provider Assistant in Longview, WA to support prescribers contracted through CORE Health. This role blends in-office and telehealth duties, ensuring patients are monitored, scheduled, and appropriately roomed.

The candidate will assist with charting, documentation, and HIPAA compliance for both virtual and in-office appointments. The position requires strong communication, teamwork, and the ability to coordinate with PMHNPs, patients, and pharmacies.

Qualifications

• Clear communication skills, both oral and written.
• Ability to work effectively in a team environment.
• Knowledge of HIPAA regulations and privacy/security guidelines.
• Ability to implement quality processes to ensure customer satisfaction.
• Builds and maintains professional relationships with customers, peers, and partners.

Responsibilities

• Troubleshoot telehealth platform (Blue Jeans) during in-office telehealth sessions.
• Collaborate with PMHNP to ensure smooth communication before, during and through the day.
• Receive referrals for medication management services.
• Schedule appointments with PMHNP and arrange follow-ups as directed.
• Manage PMHNP schedules and reflect availability in calendars.
• Review client charts for program compliance and coordinate appointments, refills, and documentation.
• Relay refill requests to PMHNP and coordinate with pharmacies as needed.
• Handle client calls regarding Medication Management and document interactions.
• Coordinate with treatment teams and clients for necessary communications.
• Assist clients with paperwork and documentation for medications and contracts.
• Scan and upload documentation to EHR (Avatar) while ensuring release checks (ROI).
• Maintain HIPAA privacy and security compliance in all activities.
• Manage caseload assignments in the EHR and track client engagement.
• Update demographic and contact information in the EHR as needed.
• Complete no-show and clinician-canceled progress notes; document other services as needed.

Skills

Communication

Teamwork

HIPAA Regulations

Quality Process

Interpersonal Relationships

Job description

GOEBEL FIXTURE COMPANY is seeking a Provider Assistant in Longview, WA to support prescribers contracted through CORE Health. This role blends in-office and telehealth duties, ensuring patients are monitored, scheduled, and appropriately roomed.

The candidate will assist with charting, documentation, and HIPAA compliance for both virtual and in-office appointments. The position requires strong communication, teamwork, and the ability to coordinate with PMHNPs, patients, and pharmacies.