Provider Adoption & Success Lead

VB Select AG; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Fully covered medical, vision, and...d

Memberships for One Medical, Talkspace

Unlimited PTO and 16 weeks parental…

401K plan setup, FSA, commuter benefits

Lunch at the office and dinner after 6

Job summary

Forus is hiring a Clinical Partner Success Manager to drive adoption and lasting partnerships with provider organizations across the country. You will translate clinical workflows into effective platform use, enabling staff to go live quickly and sustain success through data-driven improvements.

You will work with medical assistants, access teams, practice managers, clinicians, and leaders to design rollout plans and build playbooks that scale across diverse practices.

Qualifications

• 2–10 years in or alongside provider organizations (e.g., medical assistant, biologics/access coordinator, field reimbursement manager, practice manager, healthcare implementation specialist)
• Strong understanding of clinical/administrative workflows; experience with specialty meds, prior authorization, affordability programs, or pharmacy coordination
• Credibility with practice teams; communicate in their language; guide workflow changes without losing trust
• Strong operational and analytical judgment; manage multiple workstreams; diagnose adoption issues with data
• Strong written and verbal communication for frontline staff, clinicians, leadership, and internal teams
• Track record of moving quickly, finding shortcuts, and delivering on goals
• High NPS with former teammates

Responsibilities

• Own a portfolio of provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy.
• Design rollout plans that fit clinical and administrative workflows for prescriptions, coverage, affordability, and pharmacy coordination.
• Lead practice teams through workflow changes by building champions across staff and clinicians.
• Build relationships at all levels to create advocates for the platform.
• Use adoption and operational data to identify success areas and where improvements are needed.
• Coordinate adoption reviews and resolve provider friction end-to-end with Operations and Product.
• Create repeatable onboarding and playbooks to scale live launches without losing context.

Skills

Experience in provider organizations

Clinical workflows

Operational judgment

Analytical thinking

Written and verbal communication

High initiative and pace

NPS-driven teamwork

Job description

Forus is hiring a Clinical Partner Success Manager to drive adoption and lasting partnerships with provider organizations across the country. You will translate clinical workflows into effective platform use, enabling staff to go live quickly and sustain success through data-driven improvements.

You will work with medical assistants, access teams, practice managers, clinicians, and leaders to design rollout plans and build playbooks that scale across diverse practices.