Protocol Scheduler

Dana-Farber Cancer Institute; Boston (MA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A leading cancer research institute in Boston seeks a Protocol Scheduler I to coordinate patient scheduling for clinical trials. This role involves ensuring compliance with protocols and providing exceptional customer service to patients and healthcare professionals. Join a dedicated team committed to innovative cancer care and research.

Qualifications

• Responsible for scheduling patients on clinical trials.
• Ensure compliance with DFCI Customer Service Standards.

Responsibilities

• Efficiently schedule clinical trial patients and donors.
• Complete documentation for eligibility and regulatory compliance.
• Support patient understanding of protocols.

Skills

Customer Service

Scheduling

Regulatory Compliance

Job description

Job Ref: 44237
Location: 450 Brookline Ave, Boston, MA 02215
Category: Administration Support / Customer Service
Employment Type: Full-time
Work Location: Hybrid: 2-3 days onsite/week

Overview

The Protocol Scheduler I in the Center for Cancer Therapeutic Innovation (CCTI) is responsible for scheduling patients on clinical trials in accordance with department and protocol-specific guidelines. They provide excellent customer service to patients, families, physicians, and staff, ensuring compliance with DFCI Customer Service Standards. This role involves working with a clinical team that includes physicians, physician assistants, nurses, nurse practitioners, and other care providers, playing a critical role in patient care coordination and protocol adherence.

Located in Boston and surrounding communities, Dana-Farber Cancer Institute is a leader in cancer research and patient care. We are committed to conquering cancer, HIV/AIDS, and related diseases through innovative research, education, and community programs. We value diversity, inclusion, and equity in our environment, providing compassionate care to patients of all backgrounds and working with esteemed partners, including Harvard Medical School-affiliated hospitals.

Responsibilities

1. Scheduling: Efficiently schedule clinical trial or protocol patients and donors for various services, including clinics, donor centers, labs, operating rooms, and hospital admissions.
2. Regulatory Compliance: Carry out specialized tasks to support regulatory requirements and patient safety, understanding the processes involved in clinical trials and treatment plans under regulatory controls.
3. Protocol Management: Schedule protocol-required tests and procedures, create patient-specific calendars and flow sheets, and ensure adherence to protocol schemas.
4. Documentation: Complete and submit documentation for eligibility, verification, and regulatory compliance; maintain accurate records and reports.
5. Logistics: Manage shipping and tracking of lab tests and samples.
6. Patient Education: Support patient understanding of protocols through in-person or telephone communication.
7. Training and Knowledge: Participate in ongoing training to stay current with clinical processes and standards.
8. Reporting: Ensure proper filing and timely updates of patient records, protocol documents, and quality reports.
9. Process Improvement: Contribute to the development of new scheduling systems or processes.

Unique to Clinical Research Track

1. Billing: Identify and utilize correct billing schemes for donor testing and procedures.
2. Research Participation: Attend disease program meetings and contribute to data collection and reporting for research repositories.