Protective Services Support Specialist

Greater Springfield Senior Services, Inc.; Springfield (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PSLF eligibility

Travel reimbursement

Job summary

Greater Springfield Senior Services, Inc. is seeking a Protective Services support role responsible for assisting older at-risk adults within the Protective Services department and Anchor program. The position handles housing referrals, collateral calls, and case assistance to support Protective Services Workers.

Standard hours are 35 per week, with travel reimbursement available. Eligible not-for-profit employees may pursue Public Service Loan Forgiveness (PSLF).

Qualifications

• Documentation using APS and Form Site for contact with collaterals and intake assessments.
• Managing referrals for housing and assisting in risk assessment.
• Collateral calls completed within 48 hours for active investigations and housing intakes.
• Adherence to supervision requirements and notification of collateral calls for proper case assignment.
• Tracking case assistance in Excel with completion dates and debriefs for the Interdisciplinary team.

Responsibilities

• Appropriately use documentation systems such as APS and Form Site in order to appropriately document all contact with collaterals, intake assessments, and enter case progress notes.
• Receive referrals pertaining to housing and request for case assistance in order to minimize case backlog and appropriately assess risk in a timely manner.
• Completes collateral calls for active investigations and housing intakes to be completed within 48 hours in order to appropriately allow time for review of the following records; APS and Form Site.
• Adhere to supervision requirements in accordance with GSSSI Policy, request additional guidance/directives with complex situations, and notify the overseeing PSS of completion of collateral calls in order to ensure appropriate case assignment is taking place.
• Appropriately track in an Excel spreadsheet case assistance provided for each assigned case, completion dates of collaterals calls, and debrief their direct PSS so they are prepared to debrief the Interdisciplinary team.

Job description

NOT Remote

Responsible for assisting older at-risk adults within the Protective Services department, and Anchor program and has the ability to receive screened-out referrals pertaining to housing and provide case assistance to the Protective Services Workers with collateral calls in order to appropriately determine/ assess risk.

• Appropriately use documentation systems such as; APS and Form Site in order to appropriately document all contact with collaterals, intake assessments, and enter case progress notes.
• Receive referrals pertaining to housing and request for case assistance in order to minimize case backlog and appropriately assess risk in a timely manner.
• Completes collateral calls for active investigations and housing intakes to be completed within 48 hours in order to appropriately allow time for review of the following records; APS and Form Site. For further information regarding appropriate referrals regarding housing please refer to the Housing Specialist Policy found in the S drive.
• Adhere to supervision requirements in accordance with GSSSI Policy, request additional guidance/directives with complex situations, and notify the overseeing PSS of completion of collateral calls in order to ensure appropriate case assignment is taking place.
• Appropriately track in an Excel spreadsheet case assistance provided for each assigned case, completion dates of collaterals calls, and debrief their direct PSS so they are prepared to debrief the Interdisciplinary team. Provide a monthly Excel spreadsheet to the overseeing Protective Services Supervisor and Protective Services Director.

35 hours/week

Public Service Loan Forgiveness (PSLF)

If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.

Travel reimbursement is $0.70 per mile