Protective Services Intake Specialist

Iowa National Guard; Des Moines (IA); Hybrid; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

Paid Time Off

Retirement Plans

Flexible Spending Accounts

Insurance Coverage

Employee Assistance Program

Employee Discount Programs

Job summary

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Child Protective Services Operations Unit seeks an Abuse Intake Worker to join our team. This essential frontline role requires handling protective referrals for children and vulnerable adults with accuracy and urgency.

The CSIU operates 24/7 and offers flexible training, with duties including interviewing reporters, assessing risk, and routing cases to the Intake Supervisor.

Qualifications

• Bachelor's degree required; Master’s degree in social work or equivalent may be preferred.
• Experience in social work or protective services is valued.
• Ability to gather and analyze information in high-pressure settings.

Responsibilities

• Handle intake duties for protective referrals concerning children and dependent adults.
• Respond to allegations promptly and document critical information accurately.
• Gather information via hotline interviewing techniques and determine immediate protection needs.
• Document safety concerns and communicate with the Intake Supervisor within required timeframes.
• Complete background checks for household members and subjects.

Skills

Customer service

Judgment

Communication

Written documentation

Prioritization

Integrity

Education

Bachelor's degree

Master's degree in social work

Relevant social/behavioral sciences coursework

Job description

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Child Protective Services Operations Unit seeks an Abuse Intake Worker to join our team. This essential frontline role requires handling protective referrals for children and vulnerable adults with accuracy and urgency.

The CSIU operates 24/7 and offers flexible training, with duties including interviewing reporters, assessing risk, and routing cases to the Intake Supervisor.