POLICE DISPATCHER

Southwest General; Middleburg Heights (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Southwest General is seeking a Police Dispatcher in Middleburg Heights, Ohio. The role involves answering calls, dispatching services, and maintaining communication with police and medical staff. Candidates should have a high school diploma, preferably one year of dispatching experience, and must be able to obtain LEADS certification within 60 days of hire. Effective communication and multitasking skills are essential in this position.

Qualifications

• LEADS certification must be obtained within 60 days of hire.
• One year of experience in law enforcement or security dispatching preferred.
• Ability to communicate effectively and multitask.

Responsibilities

• Answer emergency and non-emergency calls.
• Dispatch personnel and equipment as required.
• Maintain records and assist with training new dispatchers.

Skills

Effective communication (both written and verbal)

Multitasking

Basic understanding of computers and CAD systems

Education

High school diploma or equivalent

Tools

LEADS

TAC RMS

OHLEG

Job description

POLICE DISPATCHER

Southwest General Police Dispatchers provides effective and efficient communications with police officers, medical staff, patients, and visitors. Southwest General Police Dispatcher are responsible for monitoring all police radios, phones, computers, computer-aided dispatch programs, LEADS, and video surveillance cameras.

POSITION SUMMARY

• Answer calls from the public concerning emergency and non-emergency situations.
• Dispatch all services personnel and equipment, by radio or phone, as required.
• Maintain records (RMS), forms, and other documents.
• Assist all non-related calls or non-emergency calls by providing the caller with appropriate information or referral.
• Maintain dispatch center, radio, and telephone equipment as required.
• Assist in training new dispatchers.
• Performs all necessary related duties as required, or directed by command staff.
• Effectively assist other law enforcement agencies calls.

MINIMUM QUALIFICATIONS

Education: High school diploma or equivalent required. Must have LEADS certification or be able to obtain LEADS operator certification within 60 days of hire and maintain certification throughout employment.

Required length of experience: Prefer one year of law enforcement (dispatching) or security dispatching experience. Must have a basic understanding of computers, CAD (computer aided dispatch) system, and phone networks. Prefer experience with LEADS, TAC RMS, and OHLEG. Must be able to effectively communicate both written and verbal. Ability to multitask is essential to success in this role.

Required licensure, certification, and/or registry

LEAD certification is required and must be obtained within 60 days of hire and maintained throughout employment. Must be 18 years of age or older. Must possess a valid Ohio driver's license.