Emergency Services Dispatcher

Defense Logistics Agency; Whitehall (OH); On-site; USD 47,000 - 62,000; Full time

Job summary

Defense Logistics Agency is seeking an Emergency Services Dispatcher to provide advanced emergency medical dispatch life support to callers and to operate critical dispatch equipment. The role includes maintaining records, reporting outcomes, and meeting training requirements in a federal setting.

The incumbent will follow an alternate schedule that may include nights, weekends and holidays and must obtain CPR and EMD certifications within specified timelines, ensuring rapid, accurate guidance

Qualifications

• Specialized experience in emergency dispatch and EMS procedures.
• One year of specialized experience at the GS-05 level or equivalent.
• Experience handling 911 calls and using dispatch systems.
• Ability to obtain CPR and Emergency Medical Dispatch certifications within timelines.

Responsibilities

• Provide advanced EMD life support instructions to callers over the phone.
• Operate and maintain dispatch equipment and related systems.
• Prepare and maintain reports and records of emergency responses.
• Work an alternate schedule including nights, weekends and holidays.

Skills

911 calls

EMD procedures

dispatch equipment

background checks

Tools

LEADS

Dispatch equipment

Job description

Telework Eligible

No

Major Duties

• Provides advanced emergency medical dispatch life support through pre-arrival instructions to callers.
• Operates and maintains all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.
• Prepares and maintains reports and records relating to emergency responses.
• Incumbent is required to work on alternate work schedule which may include an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.

Qualification Summary

To qualify for an Emergency Services Dispatcher, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-06 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Answering 911 calls Working with emergency services dispatch equipment Providing instruction on emergency medical procedures Interpreting pertinent laws and regulations OTHER REQUIREMENTS: 1. Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service. 2. Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification. 3. Within thirty days, incumbent must obtain certification to operate the Law Enforcement Automated Data System (LEADS), in accordance with State of Ohio policy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To be found well-qualified as an ICTAP applicant, individuals need to demonstrate practical knowledge of major body systems and diagnostic signs to perform initial emergency medical dispatch (EMD) assistance to callers with medical emergencies; skill and ability to provide advanced EMD life support care advice over the phone to or for the patient until the emergency staff arrives on the scene; extensive knowledge of vehicle dispatching procedures; skill in emergency communication techniques and the operation of communication equipment to accurately obtain and relay information to and from responders, the emergency staff, health care providers, and other appropriate personnel.

Compensation:

$47,383-$61,598 per year