Dispatcher Public Safety

Akron Children’s Hospital; Akron (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Akron Children s Hospital in Akron is seeking a Public Safety Dispatcher for a full-time, 40-hour-per-week role with 12-hour shifts, on-site at Akron Main. The position requires monitoring communications and coordinating with the dispatch center, officers, and external agencies to support hospital safety.

The role emphasizes records maintenance, confidentiality, effective communication, and the ability to perform under pressure in a fast-paced environment.

Qualifications

• Must be able to operate CAD equipment and dispatch units.
• Strong communication under pressure.
• Ability to multitask and maintain confidentiality.
• Experience with records maintenance.

Responsibilities

• Performs duties related to police dispatcher.
• Operates computers and standard office equipment.
• Work under pressure and communicate with angry, emotional and excited persons by telephone.
• Monitors cameras and alarms.
• Performs all other duties and responsibilities as assigned or directed by the Public Safety Dispatch Supervisor or Command Staff.

Skills

CAD operation

Effective communication

Multitasking

Work under pressure

Confidentiality

Public safety dispatch

Education

High School Diploma or equivalent

LEADS operator certification within 60 days

Background check clearance

Psychological fitness evaluation

Tools

CAD software

Job description

Full-Time: 40 Hours Per Week
Variable Shifts: 12-Hour Shift
7am - 7pm or 7pm - 7am
Onsite: Akron Main

Summary:

Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, officers, other department personnel, outside emergency and law enforcement agencies, and the public. The Public Safety Dispatcher also plays a vital role in records maintenance. Upholds the mission, vision, values and customer service standards of Children's Hospital Medical Center of Akron (CHMCA).

Responsibilities:

• 1. Performs duties related to police dispatcher.
• 2. Operates computers and standard office equipment including commonly used computer software programs.
• 3. Must have the ability to: Work under pressure. Communicate effectively with angry, emotional and excited persons via telephone. Remain calm under high pressure, critical and extremely busy circumstances. Maintain confidentiality or records and information. Effectively multitask by listening, talking, and typing at the same time.
• 4. Monitors cameras and alarms.
• 5. Performs all other duties and responsibilities as assigned or directed by the Public Safety Dispatch Supervisor or Command Staff.

Other information:

Technical Expertise

• 1. Experience operating Computer Aided Dispatch equipment (CAD) by entering call information and dispatching assigned units to emergency and non-emergency situations.
• 2. Experience recording and maintains patrol line-ups to correctly reflect patrol personnel on duty and corresponding assigned sectors.
• 3. Must be able to effectively communicate - written and verbal
• 4. Track multiple pieces of information at one time and conduct follow-up as necessary.
• 5. Must be able to act and react to emergency and/or threatening situations in a manner consistent with the law, policies and procedures.

Education and Experience

• 1. Must be 18 years of age or older at time of hire.
• 2. High School Diploma or equivalent.
• 3. Must be able to obtain LEADS operator certification within 60 days of hire and maintain certification throughout employment.
• 4. Successfully complete a thorough background investigation.
• 5. Demonstrate psychological fitness evaluated by a Psychologist designated by the Department of Public Safety Director and Chief.

Full Time

FTE: 1.000000

Status: Onsite