Dispatcher II - Protective Services

Summa Health; Cleveland (OH); On-site; USD 29,673 - 35,624; Full time

Job summary

Summa Health Dispatcher II Protective Services at the Akron City Campus ensures critical dispatch communications with police, EMS and department staff. The role maintains key logs, parking permits, and protects sensitive data while supporting Summa Health’s service standards.

Applicants need a high school diploma or equivalent and may bring 1 year of related customer service experience or dispatcher certifications. Strong written and verbal skills are essential.

Qualifications

• High School Diploma or equivalent required.
• 1 year of related customer service experience preferred.
• 1-1 dispatcher certifications (NECI/APCO/other) preferred.
• Typing 30 wpm preferred.
• Ability to obtain LEADS/OHLEG certification.

Responsibilities

• Provide essential dispatch communications.
• Maintain effective/efficient communications between dispatch, officers, and external agencies.
• Maintain records of protective services/police data (LEADS/OHLEG, Lost & Found, keys, logs).
• Issue keys, parking stickers, and parking permits.
• Process and retrieve employee data in the Protective Services system.
• Uphold Summa Health mission, values, and customer service standards.

Skills

Communication under pressure

Typing 30 wpm

Multitasking

Written and verbal communication

Confidentiality

Education

High School Diploma or equivalent

Job description

Akron City Campus

Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Dispatcher II Protective Services

Full-time, 2nd shift

40 hours

Akron City Campus

Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, officers, other department personnel, outside emergency and law enforcement agencies, and the public. Maintains records of Protective Services/Police related data; such as, LEADS/OHLEG, Lost & Found, Key logs, Etc. Issues keys, parking stickers, and parking permits. Processes, enters and retrieves employee data records in the Protective Services/Police computer system. The Dispatcher upholds the mission, vision, values, and customer service standards of Summa Health.

Minimum Qualifications

• Formal Education Required:


• High School Diploma or equivalent.


• Experience & Training Required:


• One (1) year related customer service experience which has provided skill in communicating/decision making under pressure, Police/Fire/EMS setting preferred.

OR

• Possess one or more 9-1-1 Dispatcher Certifications, including, but not limited to National Emergency Communication Institute (NECI), Association of Public-Safety Communications Officials (APCO), Powerphone Law Enforcement Dispatch Certification, or Cuyahoga Community College Emergency Dispatcher Certificate.


• Other skills, competencies, and qualifications:


• Typing proficiency of thirty (30) words per minute preferred.


• Ability to obtain and maintain LEADS/OHLEG operator certification.


• Ability to work under pressure.


• Ability to communicate effectively with angry, emotional and excited persons via telephone or at the Dispatch window.


• Ability to remain calm under high pressure, critical and extremely busy circumstances.


• Ability to effectively communicate both written and verbally.


• Ability to maintain confidentiality or records and information.


• Ability to effectively multitask by listening, talking, and typing at the same time.


• Level of Physical Demands:


• Sedentary: Exerts up to ten pounds of force occasionally, and/or a negligible amount of force frequently.


• Extensive sitting and/or standing for extended periods of time.


• May sit, stand, stoop, and bend intermittently during the day.


• Hear in the normal audio range with or without correction.


• Hear and detect radio traffic, ringing telephone, and alarm tones while speaking on communications equipment.


• Frequent exposure to continual background noise, static, and additional ancillary noise from communications/office equipment.

Equal Opportunity Employer/Veterans/Disabled

$21.54/hr - $25.86/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)


• Supplemental Life and AD&D


• Dependent Life Insurance


• Short-Term and Long-Term Disability


• Accident Insurance, Hospital Indemnity, and Critical Illness


• Retirement Savings Plan


• Flexible Spending Accounts - Healthcare and Dependent Care


• Employee Assistance Program (EAP)


• Identity Theft Protection


• Pet Insurance


• Education Assistance


• Daily Pay