Prosthesis Services Lead

The Ohio State University; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

The Ohio State University is seeking a Prosthesis Services Lead for Hope’s Boutique within the James Cancer Hospital system. You will oversee purchasing, inventory, and staffing while ensuring exceptional customer service to patients and families.

Reporting to the manager, you will set strategies to grow topline revenue and improve profitability, guiding a team of frontline staff in a specialized boutique setting within a major cancer center.

Qualifications

• High School diploma or GED. Certification or vocational training may be required.
• Associate degree in relevant field may be preferred.
• 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Responsibilities

• Direct processes and guide boutique operations (purchasing, inventory, staffing).
• Lead daily activities and supervise frontline staff.
• Partner with manager to drive topline revenue and profitability.

Skills

Customer service

Staff development

Leadership

Operations management

Communication

Education

High School diploma or GED

Associate degree preferred

Tools

POS systems

Inventory management software

Job description

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Job Title:Prosthesis Services LeadDepartment:James | SSCBC Boutique

Scope of Position

The Comprehensive Cancer Center – Arthur G. James Hospital and Richard J. Solove Research Institute and Stefanie Spielman Comprehensive Breast Center are committed to providing high quality health services in detection, diagnosis, treatment and rehabilitation. With one location inside the Breast Center and another in the lobby of The James, Hope’s Boutique serves countless cancer patients who can benefit from specialty garments (forms, mastectomy bras, lingerie and swimsuits, etc.), head coverings (wigs, hats, scarves), services (hair/wig styling, makeup artistry), or its wide variety of jewelry, lotions, books, and other retail products. Hope’s Boutique and its specialized and talented staff comprise an integral part of the care team and the Breast Center/James Cancer Hospital offerings to its patients and families.

Position Summary

The Prosthesis Services Lead is responsible for directing the processes and making decisions to guide the operations of a specialized boutique. Specifically, the Prosthesis Services Lead will lead and closely oversee daily activities and operations, such as purchasing, inventory management, and personnel resourcing. Further, she/he will ensure consistent strength in customer service including leading and developing several frontline staff. As Prosthesis Services Lead, they will also be responsible for partnering with Manager to determine strategies to drive topline revenue growth and enhance profitability of Hope’s Boutique.

Minimum Qualifications

For Hire: High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Ongoing: Meets mandatory education, inservice, and health surveillance requirements. Demonstrate competence in technical, interpersonal and cognitive skills required to meet essential job functions. Maintain a working knowledge of institutional and departmental policies and procedures.

Career Roadmap:

FUNCTION: Sales and Customer Service

SUB-FUNCTION: Retail

CAREER BAND: Individual Contributor - Technical

CAREER LEVEL: T4

Location:Spielman Comprehensive Breast Center (0874)

Position Type:Regular

Scheduled Hours:20

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.