Patient Access Coordinator Lead

Inside Higher Ed; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A university is seeking a Patient Access Coordinator Lead to enhance service and cooperation within its health system. The role involves interviewing patients to gather essential data, coordinating the admissions process, and ensuring compliance with care plans. Candidates should have a high school diploma or GED, with preferred qualifications including relevant experience and an associate degree. This position requires strong customer service skills and a focus on quality data collection, offering a regular schedule of 40 hours per week.

Qualifications

• 4 years of relevant experience required, 6 or more years preferred.
• Certification or vocational training may be required.

Responsibilities

• Interview patients for accurate demographic and insurance information.
• Coordinate the admission process focusing on data quality and customer satisfaction.
• Perform revenue collection and determine patient financial responsibility.

Skills

Data collection

Customer service

Management of care plans

Education

High School diploma or GED

Associate degree in relevant field

Job description

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Job Title: Patient Access Coordinator Lead

Department: Ambulatory Services | OCNA Registration

Scope of Position

The Ohio State University Health System is committed to improving access and service to customers. The Department of Patient Access Services (PAS) functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This department further provides the scheduling and registration function for both the inpatients and outpatients that access hospital based services. Data is gathered for billing, clinical, physicians’ relations, clergy, compliance and statistical purposes. Accurate data is gathered prior to or at the time services are rendered. Department provides miscellaneous patient and visitor information. Registration areas include hospital based registration sites. The department operates twenty-four hours per day, seven days per week.

Position Summary

The Patient Access Services Lead carefully and patiently interviews patients and/or family members to obtain the most up to date information. Quality data collection includes accurate information including demographic, physician, insurance, employment and other miscellaneous information. The lead coordinates the admission process from pre-registration to the patient’s arrival on the nursing unit focusing on accurate data collection, quality service, and customer satisfaction. This includes timely registrations, the collection of quality data and continuous training to staff members, coaching and mentoring to departmental clinicians as applicable. Ensure accurate identification of managed care plans, network eligibility, and compliance with contractual requirements and alerts provider and/or patient as necessary regarding eligibility issues. Determines the patient financial responsibility and performs revenue collection. May perform daily balancing, coding and charge entry procedures related to cash posting.

Minimum Required Qualifications

High School diploma or GED. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.

Additional Information

Location: Ohio State Outpatient Care New Albany (1027)

Position Type: Regular

Scheduled Hours: 40

Shift

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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