Prospective Student Enrollment Specialist

Boundless Learning; Chandler (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Boundless Learning is seeking an Enrollment Advisor to guide prospective students through the application, enrollment, and onboarding journey across bachelor’s, master’s, and certificate programs. You will identify needs, demonstrate program fit, and support applicants through registration and start dates.

Collaboration within a team-focused environment ensures a smooth admissions process and student success.

Qualifications

• 4-year degree from an accredited institution and/or appropriate combination of education and significant experience.
• Experience within a sales-focused distributed contact center, inside sales, and/or customer service is preferred.
• General knowledge of college admissions and recruitment is preferred.
• Exemplary verbal and written communication skills.
• The ability to multi-task and work well under pressure with tight timelines.
• Proficient in MS Office.
• Ability to work the occasional evening until 9:00 PM, and Saturday shifts as required.

Responsibilities

• Consistently achieves daily targets pertaining to call volume, customer service time, initial contacts, new applications, and new completed files as established by the Enrollment leadership team.
• Achieves term enrollment targets assigned per program.
• Meet the Call/SMS/Email Quality Score as communicated by enrollment leadership
• Consistently participate in 1:1 coaching interactions with direct line manager while being self-aware of current performance, insights and actions needed to improve
• Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program.
• Build and manage a mature, active pipeline of leads
• Advise prospective students using a consultative enrollment process, with the goal of determining if the program is a fit for their educational needs.
• Effectively follow departmental lead management guidelines for all leads.
• Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
• Effectively communicate trends, quality of leads, and program updates with appropriate departmental team members.
• Adhere to Title IV and FERPA compliance standards.
• Consistently conduct self-audits to ensure efficiency and consistency of database.
• Monitor application process to ensure effective communication in tandem with application deadlines.
• Maintain minimum standard database audit scores.
• Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
• Requires the ability to have a flexible schedule, including weekends and evenings to accommodate student, departmental and company’s needs. This may include working more than 40 hours a week, at overtime compensation rate.

Skills

Verbal communication

Written communication

Multi-tasking

Time management

Customer service

Education

Bachelor's degree

Tools

MS Office

Job description

Boundless Learning is seeking an Enrollment Advisor to guide prospective students through the application, enrollment, and onboarding journey across bachelor’s, master’s, and certificate programs. You will identify needs, demonstrate program fit, and support applicants through registration and start dates.

Collaboration within a team-focused environment ensures a smooth admissions process and student success.