Prospect Education Advisor

Education Affiliates; Baltimore (MD); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Education Affiliates is seeking a customer-focused representative to connect prospective students with the appropriate EA campus and convey information about campuses over the phone. You will present a professional company image and clearly explain programs, outcomes, services, and costs.

The role requires strong communication, multi-tasking, and reliability, with a focus on meeting departmental goals in a fast-paced call center environment.

Qualifications

• Requires basic PC skills and ability to learn customer service applications.
• Typing speed 20–25 wpm required.
• Experience in call centers or customer service is preferred.
• Demonstrated goal orientation and high integrity.
• Able to multitask and meet strict deadlines.
• Strong attention to detail and organizational skills.
• Proven ability to interact effectively with prospective students.

Responsibilities

• Transfers phone calls to appropriate campus.
• Provides information about campuses.
• Maintains a professional company image through phone interactions.
• Accurately explains educational programs, outcomes, student services, and financial considerations.
• Organizes workflow to meet departmental goals.
• Maintains regular and reliable attendance.

Skills

Basic PC skills

Typing 20-25 wpm

Call center experience

Goal orientation

Integrity and intelligence

Multi-tasking

Detail oriented

Prospective student interaction

Education

High School Diploma or GED

Job description

Education Affiliates is seeking a customer-focused representative to connect prospective students with the appropriate EA campus and convey information about campuses over the phone. You will present a professional company image and clearly explain programs, outcomes, services, and costs.

The role requires strong communication, multi-tasking, and reliability, with a focus on meeting departmental goals in a fast-paced call center environment.