PropTech Solutions Architect: AI-Driven Integrations

SmartRent, Inc.; Phoenix (AZ); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with employer contributions

Paid time off

Parental leave

Employee stock purchase plan

Job summary

SmartRent, Inc. is seeking a Solutions Architect to drive the SmartRent product suite across the rental housing industry.

You will manage custom integrations, oversee project success, and partner with sales, product and engineering to deliver scalable implementations and strategic client outcomes. You will collaborate with account teams on expansion, use data metrics to inform game plans, and apply AI/Large Language Models to improve client deliverables and processes.

Qualifications

• 5+ years of relevant experience in a Solutions Architect, Technical Account Manager, Sales Engineer, or similar role.
• SQL and HTML (or other common programming languages).
• Ability to manage multiple projects from planning and scheduling to gathering and providing feedback.
• Experience interacting with C-level clients or other key stakeholders.
• Professional written and verbal communication skills.
• Proficient in Microsoft Excel (vlookup, pivot tables, etc.) with the ability to communicate key findings from large data sets.
• Ability to manage and prioritize a ticketing queue efficiently (we use Jira + Intercom).
• Experience with a CRM (we use Salesforce).

Responsibilities

• Manage client relationships for custom integrations / implementations in the rental housing industry.
• Become a recognized technical expert with the SmartRent product set and in identifying potential solutions for our clients
• Act as the point person for project management on customer adoption of new products
• Maintain and nurture relationships with existing clients to ensure our products are in constant alignment with their needs
• Analyze and evaluate client requirements to design effective and efficient solutions.
• Review and refine architectural designs to ensure they align with business goals.
• Ensure project goals are met while contributing to the efficiency and improvement of systems, processes and tools for both internal and external users
• Collaborate with product and engineering teams to understand project requirements and objectives.
• Participate in client meetings to communicate technical solutions and gather feedback.
• Partner with Account Managers and Strategic Account Directors on account expansion, strategic planning, and Quarterly Business Reviews (QBRs), connecting client business needs with our software solutions by leveraging backend technical skills and data metrics to formulate actionable game plans for both new and existing customers
• Educate internal and external groups on how to implement optimal strategies, techniques and user experience best practices
• Manage a ticketing queue for internal teams dedicated to serving our clients.
• Use advanced analytical skills to solve complex problems or problems that do not have routine solutions and takes a new perspective
• Perform risk assessments and proactively address potential issues in the architecture.
• Lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work
• Create policies, procedures and best practice documentation
• Conduct thorough risk management
• Leverage AI tools and prompt engineering techniques as a standard part of the workflow — including drafting documentation, accelerating research, summarizing complex technical concepts for diverse audiences, and improving the speed and quality of client-facing deliverables.
• Champion AI literacy across internal and external stakeholders by modeling effective prompting practices, identifying use cases where AI can streamline implementations or integrations, and contributing to the development of team-wide AI standards and guidelines.
• Stay up-to-date with industry trends, emerging technologies, and best practices.

Skills

SQL

HTML

Project management

C-level communication

Excel

Jira

Intercom

Salesforce

Tools

Salesforce

Job description

SmartRent, Inc. is seeking a Solutions Architect to drive the SmartRent product suite across the rental housing industry.

You will manage custom integrations, oversee project success, and partner with sales, product and engineering to deliver scalable implementations and strategic client outcomes. You will collaborate with account teams on expansion, use data metrics to inform game plans, and apply AI/Large Language Models to improve client deliverables and processes.