PropTech Client Success & Onboarding Specialist

AppWork Co; Florida; On-site; USD 45,000 - 50,000; Full time

Job summary

AppWork is seeking a Client Support Specialist who helps clients maximize the value of our PropTech platform. You’ll troubleshoot, train site teams, and set up new communities, becoming the go-to person for day-to-day operations across hundreds of communities.

You understand property-level workflows, including work orders, make-readies, vendors, and resident requests, and you thrive in a fast-growing SaaS environment where helping clients succeed is the top priority.

Qualifications

• 2+ years of leasing experience in multifamily properties.
• Hands-on experience with property management software (PMS).
• Understanding of how an apartment community operates: work orders, make-readies, vendors, resident requests.
• You are the go-to person for tech issues and enjoy learning new software.
• Strong written and verbal communication, friendly and helpful even under pressure.
• Organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Be the go-to person when clients need help.
• Respond to support tickets, live chats, and calls typically within 2 hours.
• Troubleshoot issues, document findings, and escalate bugs to engineering when needed.
• Follow up on open issues through to resolution.
• Set up new communities including permissions, vendors, templates, and make-ready boards.
• Help connect AppWork with clients' property management software.
• Review new accounts before launch to ensure correct setup.
• Check in on accounts and share weekly Insight Reports with client stakeholders.
• Join client meetings to answer questions and share best practices.
• Cover CS Execs inboxes and channels when teammates are out.
• Create how-to guides and contribute to the knowledge base.

Skills

Leasing experience

PMS familiarity

Communication skills

Organizational skills

Tech-savvy

Bilingual English/Spanish

Tools

PMS software

Job description

AppWork is seeking a Client Support Specialist who helps clients maximize the value of our PropTech platform. You’ll troubleshoot, train site teams, and set up new communities, becoming the go-to person for day-to-day operations across hundreds of communities.

You understand property-level workflows, including work orders, make-readies, vendors, and resident requests, and you thrive in a fast-growing SaaS environment where helping clients succeed is the top priority.