Property Tech Ops Engineer - Bellagio

MGM Resorts International; United States; On-site; USD 74,390,000 - 96,432,000; Full time

Benefits offered by this job

Hotel discounts

Free parking

Career development programs

Job summary

MGM Resorts International seeks a Property Technology Operations Engineer to troubleshoot software/hardware, resolve network issues on endpoint devices, and provide on-site maintenance for systems across properties. Expect hands-on field support, ticketing via ServiceNow, and documentation updates.

Ideal candidates have an associate degree and 2+ years in IT support across endpoints, servers, networks, and Wi-Fi. Strong communication skills and IAM familiarity are preferred.

Qualifications

• Associate’s degree in Computer Science, Data Science, Information Systems, or related field.
• 2+ years IT experience across endpoint, server, network, Wi‑Fi, mobile device and app support.
• Strong English communication, written and spoken.
• Familiarity with enterprise systems and applications.
• Ability to learn new technologies quickly.

Responsibilities

• Provide walk-up IT support to employees for hardware and software.
• Educate users and guide them through support processes and next steps.
• Advocate for customers throughout the ticket lifecycle.
• Resolve Break-Fix issues on company devices and support end-user IT needs.
• Assist with patching, network troubleshooting, and equipment setup.
• Maintain asset management and update ServiceNow records.
• Track time, ticket status, and resolutions in ServiceNow.

Skills

Customer service

English communication

Problem solving

Networking basics

Endpoint and device support

Documentation

Time management

Education

Associate’s degree in CS/DS/IS or related field

Tools

ServiceNow

IAM concepts

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Property Technology Operations Engineer will troubleshoot software and hardware failures, identify, and troubleshoot network issues related to endpoint devices, and provide on-site maintenance and support for new and existing systems. They will offer support, including resolving and completing ServiceNow tickets, refining processes, and creating or updating documentation. This role involves field support at assigned property for system hardware and software, PCs, and IP networking.

THE STARTING RATE:

$30.00 Hourly

THE DAY-TO-DAY:

• Providing walk up services for employees who need assistance with technology hardware and software.
• Educating employees on how to use their devices and applications and initiate the support process on
• their behalf.
• Personalizing employee interactions and ensure they have all the information they need to understand
• what to expect next. Advocating on behalf of your customers throughout the support process.
• Requesting feedback from employees on their experience throughout the support process through
• surveys and feedback forms.
• Providing Break-Fix hardware/software issues on company supported devices
• Support & troubleshooting for end user computers, network, Wi-Fi, mobile devices, and applications.
• Investigating user access issues and ensuring an overall smooth user experience.
• Assisting senior engineers with patching and cross-connects, troubleshooting network issues, setting up and
• maintaining network hardware and ensuring network reliability.
• Providing support for events and temporary technology setups if assigned.
• Ensuring and enforcing asset management practices to ensure effective use of technology resources.
• Preparing and distributing hardware devices to employees and ensure proper location updates are
• committed to Service Now.
• Track work time, update ticket status and resolutions in ServiceNow ticketing system

THE IDEAL CANDIDATE:

• Associate’s degree Computer Science, Data Science, Information Systems, or a related field Required
• 2+ Years of Prior Relevant Experience Cross domain Information technology experience, including endpoint, server, network & Wi‑Fi, mobile device, and application support Required
• Effectively communicate in English, both written and oral forms.
• Extensive knowledge with enterprise systems and applications.
• Demonstrate problem solving, prioritization and analytical skills.
• Ability to communicate technical concepts to technical and non‑technical audiences.
• Ability to manage multiple concurrent tasks.
• Demonstrated aptitude for learning new technologies
• Experience with standard authentication protocols and frameworks such as SAML, OAuth 2.0 and OIDC
• Experience integrating and deploying Identity and Access Management (IAM) solutions to web‑based and mobile applications for authentication and authorization

THE PERKS & BENEFITS:

• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Park with ease—whether you’re on or off shift, it’s free! From healthcare to financial support and generous time-off options, we’ve got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.