Property Records & Customer Service Specialist

Canyon-County; Caldwell (ID); On-site; USD 25,000 - 29,000; Full time

Job summary

Canyon County is seeking a Customer Service Specialist to provide effective customer service and information on property assessments and records. This role emphasizes strong clerical and customer service skills while learning department policies under supervision.

Responsibilities include answering calls, processing mail, maintaining documents, and guiding the public through forms and procedures. Ability to lift 25 lbs and pass a background check are required.

Qualifications

• High School diploma or GED required, clerical coursework preferred.
• 7 months to 1 year of customer service experience preferred.
• Notary Public certification may be required.
• Background investigation and standard safety practices required.

Responsibilities

• Answer incoming phone calls and greet walk‑in customers; research documents.
• Process mail, prepare outgoing mailings, and maintain document files.
• Update address, assessment, and ownership records in computer systems.
• Assist the public with applications and change request forms.
• Perform duties following County policies and safety practices.

Skills

Customer service

Clerical skills

Multitasking

Communication

Problem solving

Education

High School diploma or GED

7 months to 1 year customer service experience

Tools

Microsoft Office

Job description

Canyon County is seeking a Customer Service Specialist to provide effective customer service and information on property assessments and records. This role emphasizes strong clerical and customer service skills while learning department policies under supervision.

Responsibilities include answering calls, processing mail, maintaining documents, and guiding the public through forms and procedures. Ability to lift 25 lbs and pass a background check are required.