Customer Service Specialist - Driver's License

Canyon County; Caldwell (ID); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Generous Benefit Package

Job summary

A county government agency is seeking a Customer Service Specialist to assist in managing driver’s license applications and provide excellent service to the public. Located in Caldwell, Idaho, the candidate will handle administrative tasks and respond to inquiries while maintaining records. A high school diploma or GED is required, along with proficiency in office software and excellent communication skills. A generous benefits package is included along with an hourly pay of $18.00.

Qualifications

• Proficiency in English grammar, spelling, and punctuation.
• Ability to file and organize records accurately.
• Typing speed of 30 words per minute with accuracy.

Responsibilities

• Respond to incoming calls and assist the public.
• Handle administrative tasks for the driver's license bureau.
• Maintain files of office records.

Skills

Proficiency in using standard office equipment

Effective telephone communication

Customer service techniques

Data entry accuracy

Strong oral and written communication skills

Education

High school diploma or GED equivalency

Courses in office practice or general business

Job description

Customer Service Specialist - Driver's License

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This range is provided by Canyon County. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

EXPECT THE BEST
Be a part of an Agency rich with experience where you can pursue your passion.
Apply below with the Canyon County Sheriff's Office
Now Accepting Applications for Driver's License
THE FOLLOWING ADDITIONAL FORMS ARE MANDATORY FOR ALL CUSTOMER SERVICE SPECIALIST APPLICANTS. Application will be considered incomplete IF NOT SUBMITTED.
You will be directed to email these completed documents after completing the application.

• Proof of education copy – Applicants must provide GED, high school and or college transcripts.
• Complete and return the following forms: Additional Paperwork for Non-Commissioned Customer Service - Driver's License
• Typing tests results. You can complete this at www.typingtest.com

Hourly: $18.00 Plus a Generous Benefit Package!!
APPLICATION PERIOD ENDS: November 6th, 2025 4:00pm
Job Summary

An employee in this class performs a variety of clerical and administrative tasks in support of the driver's license bureau for the Sheriff’s Office. Work includes processing new and renewal driver’s licenses, providing general information to the public, answering questions and inquiries, accepting payments, filing, assist with application forms, processing application and change forms, and provide referrals to other offices or staff as needed. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment.

Key Responsibilities

• Respond to incoming calls
• Greet and assist the public
• Assist or refer to relevant offices or staff members

Administrative And Clerical

• Handling a range of administrative tasks to support the office’s operations
• Assists with driver's license application and change forms
• Managing incoming and outgoing mail for the office

Data Entry And Records Maintenance

• Maintain files of office records including driver's license and identification card applications, computer records and other documents
• Supporting informational requests and conducting related research
• Inputting data and ensuring records are up-to-date and properly maintained

Other Duties

• Performs all work duties and activities following county and Sheriff’s Office policies, procedures, and safety practices
• All other duties as assigned

Qualifications

• Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools
• Knowledge of record-keeping practices and procedures
• Effective telephone communication and customer service techniques
• Proficiency in English grammar, spelling, and punctuation
• Ability to work cooperatively with coworkers and the public to provide high-quality service
• Capability to follow both oral and written instructions accurately
• Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image
• Proficiency in entering and retrieving data accurately in computerized systems
• Ability to file, maintain, and organize important and complex records accurately
• Typing speed of 30 words per minute with accuracy
• Strong oral and written communication skills
• Ability to apply logical and creative thinking to develop solutions based on written or oral instructions
• Understanding of current office practices and procedures

Special Qualifications

• Valid driver’s license
• Must successfully complete a background investigation including a polygraph examination
• Must supply a typing test (visit www.typingtest.com)
• Some positions require 21 years of age

Education And Experience

• High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes
• Six months previous secretarial/administrative experience, preferably in a law enforcement setting
• Equivalent combination of experience and training may be considered

Essential Physical Abilities

• Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
• Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
• Visual acuity, with or without an accommodation, to read instructions, review and organize documents
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
• Ability to lift 25 lbs.

Disclaimer

To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.