Public Records Clerk – Customer Service & Compliance

Benton County, WA; Washington; On-site; USD 42,000 - 64,000; Full time

Job summary

Benton County Sheriff's Office seeks a Records Specialist to process public records requests and provide courteous customer service to Benton County residents. You will verify records and ensure timely responses, maintain filing systems, and support the Sheriff’s Department with efficient information handling.

The role requires a high school diploma or equivalent, plus two years of admin experience; ACCESS/WACIC/NCIC certification is required.

Qualifications

• High school diploma or equivalent required; Associate's degree preferred.
• Two years of administrative support experience or equivalent combination of education and experience.
• ACCESS/WACIC/NCIC certification required.
• Experience in customer service, law enforcement, or public sector preferred.
• Must pass pre-employment tests and background investigation; valid Washington driver’s license if driving for County business.

Responsibilities

• Provides first line customer service to internal and external customers; greets, receives and screens visitors and customers; receives calls on a multi-line phone system and routes calls or takes messages.
• Addresses and resolves customer questions/concerns as able and refers complex inquiries to appropriate staff.
• Reviews and verifies records, documents, audio recordings, and bodycam video that are requested for any possible redactions before releasing to the public; documents all steps completed for each public record request.
• Ensures that an initial response is given for any new public record request within 24 hours.
• Ensures that completion of current record requests occurs within 5 business days.
• Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
• Maintains electronic filing, paper filing, and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies.
• Assists other department personnel during peak period of work or for absences.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Time management

Communication

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Spreadsheets

Databases

Office software

Job description

Benton County Sheriff's Office seeks a Records Specialist to process public records requests and provide courteous customer service to Benton County residents. You will verify records and ensure timely responses, maintain filing systems, and support the Sheriff’s Department with efficient information handling.

The role requires a high school diploma or equivalent, plus two years of admin experience; ACCESS/WACIC/NCIC certification is required.