Public Records & Customer Service Specialist

Linn County; Cedar Rapids (IA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Vacation & sick leave

Medical & dental insurance

IPERS pension

Wellness program

On-site fitness center

12 paid holidays

Training & professional development

Job summary

Linn County is a public service organization in Iowa seeking a detail-oriented Customer Service & Records Clerk to support the Recorder’s Office with real estate filings, vital records, licenses, and passport processing.

The role emphasizes accurate data entry, document verification, and excellent customer service for inquiries by phone, email, or in person, with opportunities for growth and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of customer service or administrative support experience required.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Receive, review, and approve real estate documents for recording; verify fees, descriptions, and attachments.
• Review exemption codes and ensure proper documentation is submitted.
• Enter and verify details into software; scan and copy for permanent records.
• Handle electronic and physical document submissions and maintenance.
• Collect and enter statistical data using spreadsheets and computer systems.
• Serve as a customer service resource by phone, email, or in person; ensure a positive experience.
• Assist with record searches using legacy systems and books.
• Process registrations, renewals, and title work for ORVs, ATVs, boats, and other recreational vehicles; verify taxes and documentation.
• Process birth, death, and marriage certificates; assist with marriage applications and legal docs; index and store documents.

Skills

Customer service

Administrative support

Data entry

Attention to detail

Communication

Education

High school diploma or equivalent

Tools

Spreadsheet software

Job description

Linn County is a public service organization in Iowa seeking a detail-oriented Customer Service & Records Clerk to support the Recorder’s Office with real estate filings, vital records, licenses, and passport processing.

The role emphasizes accurate data entry, document verification, and excellent customer service for inquiries by phone, email, or in person, with opportunities for growth and a comprehensive benefits package.