Customer Service Specialist - Assessor's Office

Canyon-County; Caldwell (ID); On-site; USD 25,000 - 29,000; Full time

Job summary

Canyon County is seeking a Customer Service Specialist to provide effective customer service and information on property assessments and records. This role emphasizes strong clerical and customer service skills while learning department policies under supervision.

Responsibilities include answering calls, processing mail, maintaining documents, and guiding the public through forms and procedures. Ability to lift 25 lbs and pass a background check are required.

Qualifications

• High School diploma or GED required, clerical coursework preferred.
• 7 months to 1 year of customer service experience preferred.
• Notary Public certification may be required.
• Background investigation and standard safety practices required.

Responsibilities

• Answer incoming phone calls and greet walk‑in customers; research documents.
• Process mail, prepare outgoing mailings, and maintain document files.
• Update address, assessment, and ownership records in computer systems.
• Assist the public with applications and change request forms.
• Perform duties following County policies and safety practices.

Skills

Customer service

Clerical skills

Multitasking

Communication

Problem solving

Education

High School diploma or GED

7 months to 1 year customer service experience

Tools

Microsoft Office

Job description

Compensation: $18.00 - $21.73 hourly DOE

Application Period Ends: Open Until Filled

Job Summary

The principal function of this position is to provide effective customer service, property assessment information, records documentation, application assistance, and research. A Customer Service Specialist must possess strong clerical and customer service skills. Acquires knowledge of Department functions through on-the-job experience and becomes a department-related specialist with good working knowledge of policies and procedures. The work is performed under the direct supervision of the Business Manager, although some latitude is granted for independent judgment using standard practices to resolve customer issues or correct procedures.

Key Responsibilities

Administrative

• Answers incoming phone calls and greets walk-in customers, conducts research on documents for customers
• Receives, opens, and processes mail, including preparing outgoing mailings
• Receives, records, copies, verifies, proofs, and maintains a variety of documents, including real estate trust documents and related documents
• Files documents into appropriate folders, recognizes files as needed

Appraisals

• Updates, verifies, and maintains address, assessment, valuation, occupancy, reduction application, exemption, ownership, legal description, and related computer files
• Provides general information to the public, and provides specific information about property assessments, assists with application forms, processes application and change request forms

Other Duties

• Performs all work duties and activities following County policies, procedures, and safety practices
• All other duties as assigned

Skills and Abilities

• Evaluate and analyze customer needs to provide exceptional customer service
• Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner
• Explain regulatory compliance issues related to the Department’s function
• Respond courteously to customer inquiries, including under stressful or adversarial circumstances
• Operate standard office equipment and a personal computer including program applications appropriate to assigned duties
• Maintain records efficiently and accurately

Special Qualifications

• May require Notary Public certification
• Must successfully complete a background investigation

Education and Experience

• High School or GED equivalency required, preferably supplemented with coursework in clerical, secretarial, or other business applications
• Seven (7) months to one (1) year customer service preferred

Essential Physical Abilities

• Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly, and/or quickly
• Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
• Visual acuity, with or without an accommodation, to read instructions, review, and organize documents
• Requires sufficient personal mobility and physical reflexes, which permit the employee to function in a general office environment to accomplish tasks
• Ability to lift 25lbs

Disclaimer

To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.