Property Portfolio Manager: Occupancy & Tenant Experience

SURGE Staffing; Columbus (OH); Presencial; USD 48.000 - 72.000; Jornada completa

Descripción de la vacante

SURGE Staffing seeks a motivated Property Manager to oversee daily operations for our client's property portfolio in Columbus, OH. You will drive occupancy, enforce standards, and ensure financial performance by coordinating leasing, maintenance, and vendor management.

The role requires ownership, clear communication, and hands-on problem solving. You will lead tenant relations, monitor rent collections, prepare operating budgets, review invoices, and keep detailed records.

Formación

• Previous experience in property management, leasing, or real estate operations.
• Experience overseeing multiple properties or portfolios preferred.
• Strong customer service, communication, organization, and problem-solving skills.
• Knowledge of leasing, rent collection, budgeting, and maintenance coordination.
• Ability to manage competing priorities and follow tasks through to completion.

Responsabilidades

• Manage day-to-day operations across assigned properties to ensure a clean, safe, and well-maintained environment.
• Conduct regular inspections to identify maintenance needs, assess property conditions, and recommend improvements.
• Coordinate move-ins, move-outs, unit turnover, and property readiness.
• Maintain accurate tenant files, lease documentation, inspection records, and operational reports.
• Apply company policies and lease requirements consistently and professionally.
• Support leasing activity for commercial and residential properties through prospect follow-up, property tours, application coordination, and lease preparation.
• Monitor availability, upcoming renewals, and leasing activity to support occupancy goals.
• Build positive tenant relationships through responsive communication and timely issue resolution.
• Address tenant concerns, service requests, and lease-related questions.
• Identify opportunities to improve tenant satisfaction and retention.
• Monitor rent collections, outstanding balances, and payment arrangements in line with company guidelines.
• Assist with operating budgets, expense tracking, and property performance reporting.
• Review vendor invoices for accuracy and coordinate approvals.
• Track occupancy, delinquency, turnover costs, and maintenance expenses.
• Recommend practical ways to control costs while maintaining service and property standards.
• Partner with maintenance personnel, project managers, and outside vendors to prioritize work orders and repairs.
• Coordinate preventive maintenance, inspections, and property improvement projects.
• Monitor work quality, completion timelines, and vendor responsiveness.
• Communicate maintenance updates and expected completion dates to tenants.
• Escalate urgent property issues and assist with emergency response as needed.
• Provide direction and follow-through for assigned property staff and service providers.
• Communicate property needs, operational challenges, and performance updates to leadership.
• Follow applicable fair housing requirements, landlord-tenant laws, safety standards, and company procedures.
• Maintain confidential information professionally and discreetly.

Conocimientos

Customer service

Communication

Organization

Problem solving

Multitasking

Educación

High school diploma

Real estate/Business coursework preferred

Herramientas

Property management software

Microsoft Office

Descripción del empleo

SURGE Staffing seeks a motivated Property Manager to oversee daily operations for our client's property portfolio in Columbus, OH. You will drive occupancy, enforce standards, and ensure financial performance by coordinating leasing, maintenance, and vendor management.

The role requires ownership, clear communication, and hands-on problem solving. You will lead tenant relations, monitor rent collections, prepare operating budgets, review invoices, and keep detailed records.