Property Operations Runner

Hallson Hospitality; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Hallson Hospitality is seeking a Property Operations Runner to support Nashville properties in real time. You will stock fridges, fulfill guest requests, and perform quick room resets between turnovers.

Responsibilities include organizing supplies, delivering treats for celebrations, and coordinating with guest experience teams to ensure guest readiness and satisfaction. Valid driver’s license and reliable transport are required.

Qualifications

• Reliable transportation with valid driver’s license.
• Ability to work independently with a task list and minimal supervision.
• Strong sense of urgency and follow‑through; guests expect prompt service.
• Physically able to lift and move supplies and small furniture items.
• Organized, detail-oriented and able to manage multiple tasks.
• Professional text communication with guests.
• Willingness to learn Nashville neighborhoods and traffic patterns.
• Experience in hospitality, delivery, or property services is a plus.

Responsibilities

• Fridge stocking: shop, replace items, confirm substitutions with guests, and submit receipts.
• Guest celebrations: set up balloons/cake and deliver treats for service recovery.
• Restocking: stock fridges and welcome amenities, deliver items during stays, final housekeeping touches.
• Operational support: move supplies between properties, respond to requests, report issues, maintain vehicle readiness.

Skills

Reliable transportation

Independent worker

Urgency & follow-through

Physical stamina

Organized & detail-oriented

Clear text communication

Familiar with Nashville neighborhoods

Phone-based task management

Hospitality/delivery experience (nice‑

Job description

Hallson Hospitality Co. manages 150+ short-term rental properties across Nashville. Our guest experience depends on things happening on the ground, not just on a screen. The Property Operations Runner is that on-the-ground presence: the person who shows up with a trunk full of supplies, shops for and stocks a fridge before check-in, remakes a bed after a late cancellation, sets up a surprise for a guest's celebration, and handles whatever last-minute request keeps a property guest-ready.

This role reports into Operations and works closely with the Guest Experience and Cleaning Vendor Coordination teams to keep properties turnover-ready and guests taken care of in real time.

• Reliable transportation and a valid driver's license
• Comfortable working independently with minimal supervision once given a task list
• Strong sense of urgency and follow-through — guests are often waiting
• Physically able to lift and carry supplies, linens, and small furniture items
• Organized and detail-oriented — small misses (wrong fridge item, unmade bed) affect guest reviews
• Comfortable communicating with guests directly and professionally via text message
• Familiar with, or willing to learn, Nashville neighborhoods and traffic patterns
• Comfortable using a phone for task management, photo documentation, and quick communication
• Prior experience in hospitality, delivery, property services, grocery shopping/errand services, or a similar hands-on role is a plus, but not required

What You'll Do

Fridge Stocking & Fill-Your-Fridge Requests

• Receive grocery lists from the Guest Experience team for guest fill-your-fridge requests
• Personally shop for all listed items, sourcing substitutions when something is unavailable
• Communicate directly with guests by text message to confirm any replacement items or substitutions
• Stock the home according to the guest's order and each property's standard supply list
• Submit final receipts to the Guest Experience team so the guest can be accurately charged

Guest Celebrations & Service Recovery

• Set up celebrations for guests ahead of arrival, such as balloons and a cake staged in the home
• Deliver treats like cupcakes, doughnuts, or cookies for service recovery moments

General Restocking & In-Stay Support

• Stock and restock guest fridges and welcome amenities ahead of check-in, following each property's standard supply list
• Deliver items to guests during their stay: replacement linens, extra toiletries, chargers, cribs, or anything flagged by Guest Experience
• Remake beds, tidy up, or handle light touch-ups between cleanings when a property needs a quick reset

Operational Support

• Pick up and drop off supplies between properties, storage units, and vendors
• Respond to same-day or next-hour requests from Operations, GX, or the Cleaning Vendor Coordinator
• Report property condition issues, maintenance needs, or missing items back to the team
• Keep a personal vehicle stocked and organized with core supplies to minimize response time
• Follow property access protocols (lockboxes, smart locks) accurately and securely