Property Operations Runner

Hallson Hospitality Co.; Nashville (TN); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hallson Hospitality Co. operates 150+ short-term rental properties in Nashville.

The Property Operations Runner is the on-the-ground presence, stocking fridges, preparing check-ins, remaking beds after cancellations, and arranging celebrations to delight guests. The role reports to Operations and collaborates with Guest Experience and Cleaning Vendor Coordination teams to ensure turnover-ready properties and real-time guest satisfaction.

Qualifications

• Must have reliable transportation and a valid driver's license.
• Ability to work independently with a task list and minimal supervision.
• Strong sense of urgency; guests often await service.
• Physically able to lift and move supplies, linens, and small furniture items.
• Excellent organization and attention to detail; small misses affect reviews.
• Comfortable communicating with guests directly via text.
• Familiarity with Nashville neighborhoods or willingness to learn.
• Prior hospitality, delivery, or hands-on guest services experience is a plus.

Responsibilities

• Stock guest fridges according to each property's supply list and guest requests.
• Shop for items from grocery lists and confirm substitutions with guests via text.
• Set up celebrations (balloons, cake) for guest arrivals and handle service recovery.
• Restock welcome amenities and deliver items during stays (linens, toiletries, chargers, etc.).
• Remake beds, tidy spaces, and perform light touch-ups between cleanings as needed.
• Handle pickup/drop-off of supplies between properties and vendors; follow access protocols.

Skills

Driver's license

Independent work

Hospitality experience

Sense of urgency

Guest text communication

Physical stamina

Attention to detail

Learn Nashville areas

Job description

Hallson Hospitality Co. manages 150+ short-term rental properties across Nashville. Our guest experience depends on things happening on the ground, not just on a screen. The Property Operations Runner is that on-the-ground presence: the person who shows up with a trunk full of supplies, shops for and stocks a fridge before check-in, remakes a bed after a late cancellation, sets up a surprise for a guest's celebration, and handles whatever last-minute request keeps a property guest-ready.

This role reports into Operations and works closely with the Guest Experience and Cleaning Vendor Coordination teams to keep properties turnover-ready and guests taken care of in real time.

• Reliable transportation and a valid driver's license
• Comfortable working independently with minimal supervision once given a task list
• Strong sense of urgency and follow-through — guests are often waiting
• Physically able to lift and carry supplies, linens, and small furniture items
• Organized and detail-oriented — small misses (wrong fridge item, unmade bed) affect guest reviews
• Comfortable communicating with guests directly and professionally via text message
• Familiar with, or willing to learn, Nashville neighborhoods and traffic patterns
• Comfortable using a phone for task management, photo documentation, and quick communication
• Prior experience in hospitality, delivery, property services, grocery shopping/errand services, or a similar hands-on role is a plus, but not required

What You'll Do

Fridge Stocking & Fill-Your-Fridge Requests

• Receive grocery lists from the Guest Experience team for guest fill-your-fridge requests
• Personally shop for all listed items, sourcing substitutions when something is unavailable
• Communicate directly with guests by text message to confirm any replacement items or substitutions
• Stock the home according to the guest's order and each property's standard supply list
• Submit final receipts to the Guest Experience team so the guest can be accurately charged

Guest Celebrations & Service Recovery

• Set up celebrations for guests ahead of arrival, such as balloons and a cake staged in the home
• Deliver treats like cupcakes, doughnuts, or cookies for service recovery moments

General Restocking & In-Stay Support

• Stock and restock guest fridges and welcome amenities ahead of check-in, following each property's standard supply list
• Deliver items to guests during their stay: replacement linens, extra toiletries, chargers, cribs, or anything flagged by Guest Experience
• Remake beds, tidy up, or handle light touch-ups between cleanings when a property needs a quick reset

Operational Support

• Pick up and drop off supplies between properties, storage units, and vendors
• Respond to same-day or next-hour requests from Operations, GX, or the Cleaning Vendor Coordinator
• Report property condition issues, maintenance needs, or missing items back to the team
• Keep a personal vehicle stocked and organized with core supplies to minimize response time
• Follow property access protocols (lockboxes, smart locks) accurately and securely