Property Operations & Leasing Assistant

CA Mgmt; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

CA Mgmt is seeking an Assistant Property Manager to support operations and financial performance of our multifamily communities. You will assist with rent collection, delinquency management, reporting accuracy, and daily coordination, working closely with the Property Manager to ensure policy compliance and excellent resident service.

You will help process applications, leases, renewals, move-ins/outs, and maintain organized resident files, using AppFolio or similar software.

Qualifications

• 1+ years of experience in residential property management, leasing, or a closely related administrative role.
• Demonstrated ability to manage financial transactions, resident ledgers, or accounts receivable with accuracy.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of fair housing laws and landlord-tenant regulations.
• Proficiency with property management software such as AppFolio, Yardi, RealPage, or equivalent, or demonstrated ability to learn new systems quickly.
• Strong written and verbal communication skills with a professional, service-oriented demeanor.

Responsibilities

• Process rent payments accurately and on time, maintaining clean ledger records in AppFolio.
• Monitor delinquency daily, initiating follow-up calls, emails, and notices in accordance with company policy and legal timing requirements.
• Post charges, credits, and adjustments to resident accounts with accuracy and proper documentation.
• Assist the Property Manager in preparing monthly financial reports, variance summaries, and owner reporting packages.
• Ensure move-out accounts are reconciled accurately and security deposit dispositions are completed within required timeframes.
• Support the leasing team by assisting with application processing, lease preparation, and move-in coordination.
• Ensure all lease files, addenda, and supporting documentation are complete, accurate, and properly stored.
• Assist with renewal outreach and lease renewal processing, tracking expiring leases and following up with residents on a defined schedule.
• Monitor traffic, follow-up activity, and conversion performance, reporting findings to the Property Manager regularly.
• Serve as a reliable and professional point of contact for resident inquiries, service requests, and general concerns.
• Handle routine resident complaints and sensitive situations with diplomacy, resolving at the appropriate level before escalating to the Property Manager.
• Support move-in and move-out processes, ensuring residents receive a consistent and professional experience at every transition.
• Assist with resident communication including notices, newsletters, and event coordination as directed.
• Maintain accurate and organized resident files, compliance documentation, and operational records in AppFolio.
• Assist the Property Manager in preparing for property inspections, audits, and ownership visits.
• Coordinate vendor access, work order follow-up, and maintenance communication on behalf of the Property Manager as needed.
• Ensure office procedures, filing systems, and administrative workflows are followed consistently by the leasing team.
• Complete daily, weekly, and monthly reporting accurately and on schedule.
• Provide day-to-day guidance and support to Leasing Specialists on administrative processes, system usage, and policy adherence.
• Assist the Property Manager in onboarding new leasing team members by sharing office procedures and operational expectations.
• Model professionalism, accuracy, and accountability in all interactions with residents, team members, and vendors.
• Actively seek feedback from the Property Manager and apply it consistently as part of their professional development.

Skills

Financial management

Organizational skills

Fair housing knowledge

Communication skills

Customer service

Tools

AppFolio

Yardi

RealPage

Job description

CA Mgmt is seeking an Assistant Property Manager to support operations and financial performance of our multifamily communities. You will assist with rent collection, delinquency management, reporting accuracy, and daily coordination, working closely with the Property Manager to ensure policy compliance and excellent resident service.

You will help process applications, leases, renewals, move-ins/outs, and maintain organized resident files, using AppFolio or similar software.