Property Operations Leader: Delivery & Excellence

WHSmith; Denver (CO); On-site; USD 78,000 - 91,000; Full time

Job summary

WHSmith in the United States seeks an Operations Delivery Manager to lead store and property-level operations, driving performance, people capability, and sales enablement within an airport or resort property.

The role partners with Multi-Unit Managers and store leaders to ensure consistent execution, compliance, and customer experience while developing leadership within the property.

Qualifications

• 3+ years of progressive retail, hospitality, airport, resort, or high-volume customer-facing operational leadership experience.
• Ability to analyze performance data and translate insights into actions.
• Strong communication and cross-functional collaboration.

Responsibilities

• Lead operational routines and frontline teams with clear direction and accountability.
• Identify capability gaps and deliver targeted coaching and training.
• Analyze sales, labor, inventory, and compliance data to drive improvements.
• Support promotions, launches, and store readiness for new initiatives.
• Ensure adherence to company standards and controls.

Skills

Retail operational leadership

Coaching

Data-driven decisions

Job description

WHSmith in the United States seeks an Operations Delivery Manager to lead store and property-level operations, driving performance, people capability, and sales enablement within an airport or resort property.

The role partners with Multi-Unit Managers and store leaders to ensure consistent execution, compliance, and customer experience while developing leadership within the property.