Property Operations Lead

Mills Properties Inc.; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base Pay & Incentive Pay

Benefits – Health, dental, vision, and

Retirement contributions (401(k))

HSA – Employer contributions

Paid Time Off (PTO)

Paid Holidays

Professional Development

Pet Insurance

Team Member Assistance Fund

Vacation Travel Incentive Program

Vehicle and mobile device stipends

Job summary

Mills Properties, Inc. is seeking a detail-oriented assistant manager to support the property manager in successful operation of our communities. You will manage ledgers, ensure accurate records, and create exceptional resident experiences through proactive service.

You will help with leasing processes, move-ins, and daily/weekly reporting while maintaining relationships with residents, ensuring compliance, and upholding Mills values in a collaborative team environment.

Qualifications

• Two years’ experience in multi-family property management.
• Leadership and coaching skills with ability to mentor and develop others.
• Strong communication, negotiation, interpersonal, and written/verbal skills.
• Valid driver’s license.
• CAM, RAM, CLP or NALP certification preferred but not required.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Support property manager with overseeing all aspects of property’s operations; serve as property leader in the absence of the property manager.
• Ensure all security deposits and monthly rents are collected in a timely manner.
• Maintain resident ledgers including posting security deposits, rent payments and issuing charges, concessions and final account statements.
• Initiate lease violations, late rent notices and evictions as needed and pursue collection of outstanding rent balances.
• Assist in the leasing process: greet guests, identify housing needs, tour the property, show apartments, explain lease criteria, determine eligibility, follow-up with prospects, close the sale, complete lease documents and inspect units for move-in experience.
• Assist property manager with daily/weekly reports, resident communications, move-out inventory, etc.
• Assist with planning, preparation, and execution of resident functions.
• Support maintenance team by inspecting grounds for curb appeal, property safety and appearance, and help maintain cleanliness.
• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs.
• Maintain knowledge of the property, other Mills properties, and local market & competitors.
• Perform duties of leasing manager and leasing consultant when needed.
• Abide by Mills policies and laws pertaining to Fair Housing, ADA, etc.
• Embrace Mills values across responsibilities.

Skills

Leadership coaching

Communication skills

Attention to detail

Problem solving

Teamwork

Driver's license

Education

High school diploma or GED

College degree preferred

CAM RAM CLP NALP certification preferred

Job description

Mills Properties, Inc. is seeking a detail-oriented assistant manager to support the property manager in successful operation of our communities. You will manage ledgers, ensure accurate records, and create exceptional resident experiences through proactive service.

You will help with leasing processes, move-ins, and daily/weekly reporting while maintaining relationships with residents, ensuring compliance, and upholding Mills values in a collaborative team environment.