Assistant Manager - Stanford Place

Mills Properties Inc.; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Base Pay & Incentive Pay

Benefits – Health, dental, vision, and

Retirement contributions (401(k))

HSA – Employer contributions

Paid Time Off (PTO)

Paid Holidays

Professional Development

Pet Insurance

Team Member Assistance Fund

Vacation Travel Incentive Program

Vehicle and mobile device stipends

Job summary

Mills Properties, Inc. is seeking a detail-oriented assistant manager to support the property manager in successful operation of our communities. You will manage ledgers, ensure accurate records, and create exceptional resident experiences through proactive service.

You will help with leasing processes, move-ins, and daily/weekly reporting while maintaining relationships with residents, ensuring compliance, and upholding Mills values in a collaborative team environment.

Qualifications

• Two years’ experience in multi-family property management.
• Leadership and coaching skills with ability to mentor and develop others.
• Strong communication, negotiation, interpersonal, and written/verbal skills.
• Valid driver’s license.
• CAM, RAM, CLP or NALP certification preferred but not required.
• Strong attention to detail and problem-solving abilities.

Responsibilities

• Support property manager with overseeing all aspects of property’s operations; serve as property leader in the absence of the property manager.
• Ensure all security deposits and monthly rents are collected in a timely manner.
• Maintain resident ledgers including posting security deposits, rent payments and issuing charges, concessions and final account statements.
• Initiate lease violations, late rent notices and evictions as needed and pursue collection of outstanding rent balances.
• Assist in the leasing process: greet guests, identify housing needs, tour the property, show apartments, explain lease criteria, determine eligibility, follow-up with prospects, close the sale, complete lease documents and inspect units for move-in experience.
• Assist property manager with daily/weekly reports, resident communications, move-out inventory, etc.
• Assist with planning, preparation, and execution of resident functions.
• Support maintenance team by inspecting grounds for curb appeal, property safety and appearance, and help maintain cleanliness.
• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs.
• Maintain knowledge of the property, other Mills properties, and local market & competitors.
• Perform duties of leasing manager and leasing consultant when needed.
• Abide by Mills policies and laws pertaining to Fair Housing, ADA, etc.
• Embrace Mills values across responsibilities.

Skills

Leadership coaching

Communication skills

Attention to detail

Problem solving

Teamwork

Driver's license

Education

High school diploma or GED

College degree preferred

CAM RAM CLP NALP certification preferred

Job description

Mills Properties is an award-winning property management company with 33 communities located throughout St. Louis, Kansas City and Columbia, MO – and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment.

Mills Properties Core Values:

• Act Like an Owner
• F ind a Better Way
• Go the Extra Mile
• Pay it Forward
• Achieve Together

We invest heavily in our team members with our Total Rewards Package. We are proud to share Mills Properties has been recognized as a 2025-2026Top Employee Benefits Award Winner. This includes both Missouri and National recognition in the areas of medical, dental, vision, life, disability, flexibility and time off, retirement and other supplemental benefits. Additionally, Mills Properties was recently named a 2026 National Apartment Association Top Employer , further reflecting our commitment to creating an exceptional workplace for our team members.

Our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Benefits – Health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
• Retirement Contributions – 401(k) employer sponsored plan and contributions
• Health Savings Account HSA – Employer contributions
• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year). Active military team members are also provided up to five (5) paid workdays per calendar year for military training, drill, or related short-term service obligations
• Paid Holidays – Thirteen paid holidays per year
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Pet Insurance - Discounted options
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, anniversary gifts

About the role

We are looking for a detail and task-oriented assistant manager who is responsible for supporting the property manager with the successful operation of the property. With your attention to detail, you will manage the property ledgers keeping accurate and up-to-date records. Through your exemplary service experience, you help establish first impressions with potential residents and build lasting relationships with current residents to anticipate their needs and exceed their expectations thereby creating e xceptional experiences.

How you will be successful

• Support property manager with overseeing all aspects of property’s operations; serve as property leader in the absence of the property manager
• Ensure all security deposits and monthly rents are collected in a timely manner.
• Maintain resident ledgers including posting security deposits, rent payments and issuing charges, concessions and final account statements
• Initiate all necessary lease violations, late rent notices and evictions as needed and actively pursue collection of all outstanding rent balances
• Assist in the leasing process. This includes g reeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established criteria, following-up with prospects, closing the sale, completing lease documents and inspecting units to ensure a great “move-in experience”
• Assist property manager with daily and weekly reports, resident communications, move-out inventory, etc.
• Assist with planning, preparation, and execution of resident functions
• Support the maintenance team by inspecting grounds for curb appeal, property safety & appearance, and help maintain property cleanliness by picking up litter, and communicating service needs
• Maintain positive communications with residents and provide excellent service through courteous and timely response to resident needs and concerns
• Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market & competitors
• Perform the duties of leasing manager and leasing consultant when needed (see applicable job descriptions)
• Abide by Mills policies and procedures and laws pertaining to Fair Housing, Americans with Disabilities Act, etc.
• Embrace Mills values and apply to all areas of responsibility

What you need

• High school diploma or GED; college degree preferred
• Two years’ experience in the multi-family property management
• CAM, RAM, CLP or NALP certification preferred but not required
• Demonstrated leadership and coaching skills with ability to mentor and develop others
• Compelling communicator with strong negotiating, interpersonal, written and verbal communication skills
• Strong attention to detail
• Proven ability to maintain composure against obstacles; solving problems with keen insight
• Valid driver’s license
• Adept at building relationships and working in a team environment with proven track record of sharing ideas, providing encouragement, building on other’s ideas, giving due appreciation and bringing out the best in others

Mills Properties, Inc. is an Equal Opportunity Employer

This description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, efforts, and working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.