Property Operations Assistant - Tenant Services

null; Santa Monica (CA); On-site; USD 55,250 - 65,000; Full time

Job summary

Cushman & Wakefield is seeking an Assistant Property Manager in Santa Monica, CA to support the property operations, staff oversight, tenant/vendor communications, and financial processes. This role involves maintaining property files, coordinating maintenance, and preparing financial reports.

Ideal candidates have a Bachelor's in Business and at least 2 years of property management experience, with an active real estate license or CPM/RPA designation. Travel between properties may be required.

Qualifications

• Bachelor's Degree in Business.
• 2+ years of real estate property management or related experience.
• Active Real Estate license in the state where the property is located or RPA/CPM professional designation(s).
• Basic understanding of computer software programs and base building systems.
• Basic understanding of CAM, insurance, real estate taxes, and lease terms reconciliation.
• Ability to assign tasks and manage others' workloads.

Responsibilities

• Manage building staff in the absence of the Property Manager or General Manager, including all managerial functions as directed.
• Handle all building correspondence to and from clients, tenants, and vendors.
• Maintain orderly and logical property files, including leases and contracts.
• Obtain aging reports and follow up on delinquencies using company or client-directed policies.
• Process invoices in accounting with appropriate backup and procedures.
• Prepare lease abstracts for all tenants and a monthly rent roll for management review.
• Coordinate tenant move‑ins and move‑outs, including furniture delivery and pickup.
• Manage above‑standard tenant work requests: obtain estimates, provide proposals, release work, and invoice tenants.
• Oversee maintenance of work order and purchase order systems.
• Develop and maintain a comprehensive Tenant Service Package, including handbooks, anniversary and holiday gifts, park events, newsletters, and training meetings.
• Update and maintain office procedures in the Property Operation’s Procedure Manual.
• Ensure Certificates of Insurance for tenants and vendors are current.
• Process management and maintenance staff hours, expense reports, and check requests for review and approval.
• Process tenant bill‑backs (e.g., electrical usage, after‑hours HVAC) in a timely manner.
• Assist in annual budget preparation, CAM reconciliations, monthly financial reports, and bank deposits.
• Lead regular inspections of properties with janitorial, landscape, and other service providers.
• Participate in performance oversight of all service contractors.
• Oversee tenant improvement work with management oversight.

Skills

Initiative

Organizational Skills

Time Management

Communication

Customer Focus

Multi-Tasking

Sense of Urgency

Education

Bachelor's Degree in Business

Job description

Cushman & Wakefield is seeking an Assistant Property Manager in Santa Monica, CA to support the property operations, staff oversight, tenant/vendor communications, and financial processes. This role involves maintaining property files, coordinating maintenance, and preparing financial reports.

Ideal candidates have a Bachelor's in Business and at least 2 years of property management experience, with an active real estate license or CPM/RPA designation. Travel between properties may be required.