North America Head of Property UAs

Starr; New York (NY); On-site; USD 130,000 - 164,000; Full time

Job summary

Starr invites applications for the North America Head of Property UAs to lead underwriting support across the region. This role reports to the Property COO and drives structure, performance, and continuous improvement of UA teams to deliver quality service to underwriting and related property units.

The ideal candidate blends deep property knowledge with proven leadership of large, multi-location teams, driving change and partnering with senior underwriting leadership.

Qualifications

• Bachelor’s degree in Business, Insurance, Operations Management, or related field.
• 10+ years in commercial property insurance operations with 5+ years in senior leadership.
• Proven success coaching and developing operational teams.
• Deep understanding of property underwriting processes and compliance.
• Experience with process improvement, Lean/Six Sigma or similar.

Responsibilities

• Set strategic vision and operational framework for the property UA function.
• Oversee recruitment, training, and performance of Property UAs across North America.
• Collaborate with leaders to optimize UA processes and drive efficiency.
• Define metrics, SLAs, dashboards to track productivity and quality.
• Lead transformation and workflow changes to improve UA value.
• Escalate and resolve complex UA operational issues cross-functionally.
• Ensure compliance with policies, regulatory standards, and audits.
• Stay informed on market trends and regulatory changes affecting UA support.
• Engage with departments to support property operations and strategic goals.
• Participate in divisional planning, budgeting, and special initiatives.
• Represent UA function to executive leadership and clients.

Skills

Analytical skills

Leadership

Communication

Collaboration

Relationship-building

Education

Bachelor's degree in Business/Insurance/Operations Management

Master’s degree or advanced certification preferred

Tools

Insurance tech platforms

Workflow automation

Digital enablement

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The North America Head of Property UAs is accountable for the strategic oversight and operational leadership of all Underwriting Analysts activity supporting our property line of business. This highly visible role will report to the Property COO and oversee the organization, performance, and continuous improvement of UA teams across North America. The ideal candidate will blend deep property insurance knowledge with proven experience in managing large, geographically dispersed operations, leading change, and partnering closely with senior underwriting leadership.

Responsibilities

• Set the strategic vision and operational framework for the property UA function, ensuring teams deliver high-quality, timely, and compliant support to underwriting and related property business units.
• Oversee the recruitment, training, development, and performance management of Property UAs throughout North America, fostering a culture of accountability, customer service, and professional growth.
• Collaborate with senior underwriting, operations, and technology leaders to optimize UA processes, ensure standardization, and drive efficiency, scalability, and best practices region-wide.
• Define and monitor performance metrics, service level agreements (SLAs), and qualitative standards for UA support; implement dashboards and reporting to track productivity, turnaround times, and quality.
• Lead transformation, automation, or workflow reengineering initiatives targeted at improving the UA function’s productivity and value to underwriters and brokers.
• Serve as primary escalation point for complex UA operational issues, resolving conflicts and facilitating cross-functional problem-solving.
• Ensure compliance of all UA processes and outputs with company policies, regulatory standards, and audit requirements.
• Stay abreast of market trends, technology innovations, and regulatory changes impacting property insurance operations and underwriting support.
• Engage with underwriting, claims, IT, and other departments to support seamless property business operations and strategic objectives.
• Participate as a key leader in property divisional planning, budgeting, and special initiatives.
• Represent the UA function as a subject matter authority to executive leadership, client meetings, and industry forums as required.

Qualifications

• Bachelor’s degree in Business, Insurance, Operations Management, or related field (Master’s or advanced certification preferred).
• 10+ years of experience in commercial property insurance operations, with at least 5 years in a senior leadership role overseeing large or multi-location support teams (Underwriting Analyst or comparable function experience required).
• Demonstrated success managing, coaching, and developing high-performing operational teams for underwriting or insurance business units.
• Deep understanding of property insurance underwriting processes, systems, compliance requirements, and service standards.
• Proven expertise in process improvement, transformation, and change management (Lean, Six Sigma, or similar certification preferred).
• Advanced communication, collaboration, and relationship-building skills; comfortable navigating complex environments and influencing senior stakeholders.
• Strong analytical and organizational skills, with experience in metrics-driven performance management.
• Familiarity with insurance technology platforms, workflow automation, and digital enablement.
• High level of professionalism, ethical integrity, and a commitment to operational excellence.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $130,000-$164,000

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. Our aim is to grow our own talent and bring out the best in people.