Property Transformation Lead

Starr Indemnity & Liability Company; City of Rochester (NY); On-site; USD 173,000 - 216,000; Full time

Job summary

Starr Indemnity & Liability Company seeks a Property Transformation Lead to drive end-to-end transformation for the property insurance division. You will partner with the Property COO and executives to define the strategic roadmap and oversee program planning, governance, and benefits realization.

Role requires 12+ years guiding complex change in insurance, with cross-functional leadership and expertise in process optimization, digital transformation, and operating model redesign.

Qualifications

• Bachelor’s degree in Business, Insurance, Organizational Development, or related field (Master’s/MBA preferred).
• 12+ years of experience leading complex transformation or large-scale change programs, with property insurance exposure.
• Track record delivering initiatives that integrate people, process, and technology in insurance.
• Experience in multi-year roadmaps, program management, and change enablement.
• Skilled in organizational design, process optimization, digital transformation, and operating model redesign.

Responsibilities

• Define the transformation strategy and multi-year roadmap for the property insurance business.
• Lead program execution including planning, governance, risk, change enablement, and benefits realization.
• Identify key transformation areas across underwriting, claims, policy admin, distribution, and customer service.
• Coordinate cross-functional teams to ensure seamless delivery of programs.
• Develop governance structures and operating models to enable decision-making and accountability.
• Drive adoption of new processes and capabilities through change management and training.

Skills

Transformation leadership

Program management

Change management

Cross-functional leadership

Stakeholder engagement

Strategic planning

Communication

Mentoring

Education

Bachelor’s degree in Business or related

Master’s/MBA preferred

Tools

MS Project

PMO tools

Job description

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

The Property Transformation Lead will drive large-scale transformation programs and initiatives for the property insurance division, working closely with the Property COO and senior executives. This strategic leader will own the end-to-end transformation roadmap—integrating people, process, and technology priorities—to achieve operational excellence, enhanced customer experience, and sustainable growth.

Responsibilities

• Work directly with the Property COO and senior leaders to define the overall transformation strategy and multi-year roadmap for the property insurance business.
• Lead the execution of transformation programs—overseeing project planning, resource management, governance, stakeholder alignment, risk assessment, change enablement, and benefits realization.
• Identify critical areas for transformation across underwriting, claims, policy administration, distribution, and customer service; establish clear objectives and measurable outcomes.
• Coordinate and engage cross-functional teams (operations, underwriting, claims, IT, analytics, compliance, customer experience, etc.) to ensure seamless delivery of transformation programs.
• Develop transformation program structures, governance frameworks, and operating models to enable effective decision-making and accountability.
• Drive adoption of new processes, systems, and capabilities by supporting organizational change management, communication, and training activities.
• Monitor and report on program status, value realization, KPIs, and emerging challenges to the Property COO and executive committee.
• Foster a culture of innovation, continuous improvement, and collaboration throughout transformation efforts.
• Stay abreast of industry trends, market forces, and emerging technologies to inform transformation priorities and future-state design.
• Act as a thought leader and trusted advisor to the executive team on continuous business modernization and operational excellence.
• Provide mentoring and direction to project managers, workstream leads, and operational leaders involved in transformation initiatives.

Qualifications

• Bachelor’s degree in Business, Insurance, Organizational Development, or related field (Master’s/MBA preferred).
• 12+ years of experience leading complex business transformation or large-scale change programs, with significant exposure to property insurance operations (property experience required).
• Track record of delivering transformational initiatives that integrate people, process, and technology—preferably within the insurance sector.
• Extensive experience developing and executing multi-year roadmaps, program management, and change enablement.
• Skilled in organizational design, process optimization, digital transformation, and operating model redesign.
• Proven leadership of large, cross-functional teams and vendor/partner relationships.
• PMP, Prosci, Lean Six Sigma, or other relevant certifications are highly desirable.
• Exceptional communication, leadership, influence, and stakeholder engagement skills; ability to present at C-suite and board levels.
• Strong analytical, problem-solving, planning, and business acumen.
• Ability to thrive in a dynamic, fast-paced, and ambiguous environment; comfortable navigating change and uncertainty.

For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets: experience and training: licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $172,600 - $215,800.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

• We offer first class training and development opportunities to all employees.

Our aim is to grow our own talent and bring out the best in people.

Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry, and one of the fastest-growing insurance companies in the world. Our talented and experienced associates manage risk and ultimately support the profitable growth of organizations in a dynamic, competitive and ever-changing marketplace.

Join us and become part of our talented and passionate workforce.

https://starr.com/About/Careers