Property Manager

Advanced Management Group; Phoenix (AZ); On-site; USD 70,000 - 105,000; Full time

Job summary

Advanced Management Group is seeking an experienced Property Manager to oversee luxury residential assets. You will supervise staff, manage budgeting, coordinate make-ready processes, and ensure premium resident services across operations.

The role requires 5+ years in property management for large assets, strong customer service skills, and proficiency with property management software. You will drive leasing, marketing, and maintenance programs while maintaining high resident satisfaction.

Qualifications

• Minimum 5+ years as Property Manager in luxury assets.
• 3+ years managing luxury residential or mixed-use properties 150+ units.
• Premium amenity operations and concierge-level service experience.
• Proven track record of high resident satisfaction and retention.
• Strong verbal and written communication skills.
• Proficiency with the MS Office suite.
• Aim to obtain ARM or CAM credentials.
• Experience with property management software preferred.

Responsibilities

• Oversee property operations and budgeting across all departments.
• Supervise staff daily and coordinate training and performance.
• Manage leasing, marketing, and concessions to maximize occupancy and revenue.
• Enforce policy, collect balances, and handle escalations professionally.
• Coordinate make ready, inspections, and capital projects.
• Ensure daily deposits and financial controls are followed.
• Maintain resident relations and high satisfaction in a luxury submarket.
• Monitor utilities, vendor performance, and compliance with budgets.
• Prepare reports and participate in regional management reviews.

Skills

Customer service

Communication

Closing techniques

Attention to detail

Organizational skills

Problem solving

Time management

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

Property Management credential (ARM or CAM)

Tools

Onesite

Job description

Advanced Management Group is looking for Experienced, Motivated, and Self-Driven Individuals with Determination to Succeed!

Job Description

• Diligently strive to pinpoint expenses which can be reduced.
• Maintain accurate reconciliation of the property’s petty cash account.
• Serve as support on an as-needed basis for asset management initiatives, including mortgage refinancing, assessment of competitive market conditions, and any information needs which may arise.
• Diligently attempt to collect any and all charges due from the residents, taking any appropriate legal action when residents do not pay.
• Perform weekly physical inspections of the property and its grounds, rectifying any problems identified.
• Inspect all apartments made ready prior to putting them on the market as show units or allowing new residents to take possession.
• Direct maintenance staff to ensure that all amenity areas of the property are kept in acceptable condition and in working order.
• To become aware of competitive market conditions, maximizing rental revenues at the property. Maintain rental schedule appropriately, allowing efficient pricing and leasing of units.
• Vacancy is to be managed appropriately for market conditions.
• The Property Manager is responsible for on-going resident retention program as defined in the property management manual.
• Concession programs and unit pricing to be monitored and adjusted to market conditions.
• All residents with balances after disposition are to be sent to collection after thirty days.
• The Property Manager must be aware of all charges in place both prior to move-in and during tenancy. All charge schedules are to be enforced consistently, according to property policy.
• The Property Manager is responsible for final review of month-end, per the month-end checklist which has been provided to the property.
• The Property Manager must ensure that all monies received at the property are deposited in good form on a daily basis. Under no circumstances are funds for deposit to be left on the premises overnight.
• The Property Manager is responsible for the ultimate supervision of all staff members. This includes monitoring daily staff activities, pinpointing staff strengths and weaknesses, identifying training needs, and motivating staff members.
• The Property Manager is a supervisory position and, as such, must be professional in all its activities.
• Hold a staff meeting once per week, which includes all team members.
• All utilities are to be logged on a monthly basis to spot any irregularities.
• The Property Manager is responsible for all departments’ adherence to budget limits.
• The Property Manager is required to take an active role in the preparation of property budgets, per instructions provided by asset management.
• The Property Manager is responsible for coordinating the make ready process, ensuring that all apartments are prepared according to standard when residents are scheduled to move in.
• The Property Manager must identify necessary capital projects, analyzing their importance by weighing expense with increased property value the enhancement may create.
• The Property Manager is responsible for knowledge of mechanical systems, which will allow these to be preserved over time, minimizing replacement and maintenance expenses for the asset.
• The Property Manager supervises the activities department, ensuring that our residents are provided with an exceptional and innovative activities program.
• The Property Manager is responsible for ensuring that all phases of the leasing process are carried out consistently and effectively.
• The Property Manager is responsible for encouraging the continued education of its staff members. Clearly defined education goals for each staff member should be defined and monitored.
• All questionable issues which cannot be deemed “every day” must be discussed with a regional manager to minimize exposure to any liability.
• Property inspections must include time spent analyzing all facets of the property including amenities, all common areas, and all amenity areas for existence of any risk factors or conditions creating any liability for the asset
• Advertising must be reviewed on a monthly basis for effectiveness.
• All changes to advertising must be discussed with a Regional Manager, and the Director of Marketing and Business Development.
• All incidents occurring on the property should be immediately reported to the Regional Manager using the appropriate incident report form.
• An inventory of all equipment and accessories owned by the property must be kept up-to-date.
• The Property Manager is responsible for ensuring that all appropriate licenses have been secured for operation of the property.
• The Property Manager is responsible for monitoring staff interaction with residents.
• All staff members are to deal with residents in a strictly professional manner.
• The Property Manager is responsible for development of an organized process whereby the property is marketed to as many sources of traffic in the community as possible.
• All elements of the property’s submarket are to be monitored and understood, including competing properties, new business development, population growth, demographic changes, etc. These factors must be analyzed on a continual basis to ensure that the property’s operations respond accordingly.
• All resident files are to be audited and kept on a consistent basis.
• The Property Manager may be called upon to evaluate potential acquisitions in its market.

The Property Manager requires extensive walking and stair climbing and, as such, qualifications for the position require the ability to do these things on a daily basis repeatedly.

These responsibilities are a framework, but not all encompassing. Other duties may be assigned by Advanced Management Group.

Job Requirements

• Minimum 5+ years of experience as a Property Manager with at least 3 years managing a luxury/Class A residential or mixed-use asset (150+ units or equivalent), including direct oversight of concierge-level service standards, and premium amenity operations.
• Superior customer service skills including the ability to manage difficult customers and/or situations.
• Proven track record of maintaining 95%+ resident satisfaction and high resident retention in a competitive luxury submarket.
• Professional verbal and written communication skills.
• Strong closing techniques.
• Attention to detail, organizational, time-management and problem-solving skills.
• Detail oriented; ability to manage conflicting priorities and adjust priorities as necessary.
• Intermediate knowledge of Microsoft Outlook, Word and Excel.
• Obtain Property Management credential (ARM or CAM).
• Obtain Crime Free Housing training and Certificate

Required Experience

• Minimum of three years’ experience in a Property Manager position.
• Previous leasing experience
• Experience using Onesite or other related property management accounting software is preferred however not required.

Supervisory Responsibilities

• The Property Manager is responsible for managing all staff on property as well as any other AMG employee who may be working on property in a temporary capacity.