Property Manager

FirstService Residential; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Job summary

FirstService Residential in New York City seeks a Property Manager to oversee a diverse portfolio across affordable, luxury, and new development assets. You will manage leasing, budgets, vendor relations, and capital projects while ensuring occupancy targets and revenue growth.

Responsibilities include supervising staff, handling owner communications, ensuring rent collection, and maintaining compliance with rent stabilization laws.

Qualifications

• Bachelor's degree required.
• NYS Sales license required. Must obtain within 120 days otherwise.
• Fair housing certificate required.
• LIHTC certificate required, or must be obtained within 60 days.
• Industry certifications such as CPM, RPA or ARM desirable.
• 3-5 years’ experience in New York City residential rental property management, with new construction lease-up/building opening experience strongly desirable.
• Familiarity with Rent Stabilization Law and DHCR filing/administrative procedures.
• NYC HPD/HDC, NYS HFA and/or LIHTC affordable housing experience.
• Experience with Local 32BJ building staffing & prevailing wage laws

Responsibilities

• Manage day-to-day operations of a portfolio of affordable, rent-stabilized, and market-rate properties, including supervising team members, daily activities, and resources to achieve established financial and operational goals; conduct weekly site visits.
• Oversee all staff and operations within the assigned portfolio, including leasing activities as needed.
• Manage client and owner relationships by conducting property tours, providing property performance updates, and responding to owner requests in a timely manner.
• Monitor and manage property cash funds.
• Participate in the development, preparation, and presentation of operational budgets and business plans.
• Achieve revenue targets by establishing rent rates and ensuring rents and fees are collected and posted accurately and on time.
• Gather, analyze, and interpret market and economic trends that may impact property performance.
• Implement short- and long-term marketing and leasing strategies to achieve occupancy and revenue goals.
• Provide input on annual budgets by analyzing financial statements, market conditions, and operational reports.
• Oversee lease administration and enforcement, including application approvals, renewals, notices, fee assessments, and resident compliance with lease terms.
• Propose and manage market-rate renewal offers and generate renewal proposals for all expiring leases.
• Develop and maintain unit turn schedules and make-ready lists.
• Manage DHCR registrations for all applicable units.
• Assist residents and resolve escalated resident concerns as needed.
• Attend and lead meetings and conference calls with ownership as required.

Skills

NYS Sales license

Fair housing certificate

LIHTC certificate

CPM/RPA/ARM certifications

Residential property management

Rent Stabilization Law familiarity

Local 32BJ wage laws knowledge

Regulatory compliance awareness

Education

Bachelor's degree

Job description

Description

As a Property Manager with FirstService Residential’s Multifamily division, you’ll be responsible for managing a portfolio of rental properties of varying asset classes (affordable, Luxury, new development, Class A/B) across New York City and the surrounding boroughs.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities

• Manage the day-to-day operations of a portfolio of affordable, rent-stabilized, and market-rate properties, including supervising team members, daily activities, and resources to achieve established financial and operational goals; conduct weekly site visits.
• Oversee all staff and operations within the assigned portfolio, including leasing activities as needed.
• Manage client and owner relationships by conducting property tours, providing property performance updates, and responding to owner requests in a timely manner.
• Monitor and manage property cash funds.
• Participate in the development, preparation, and presentation of operational budgets and business plans.
• Achieve revenue targets by establishing rent rates and ensuring rents and fees are collected and posted accurately and on time.
• Gather, analyze, and interpret market and economic trends that may impact property performance.
• Implement short- and long-term marketing and leasing strategies to achieve occupancy and revenue goals.
• Provide input on annual budgets by analyzing financial statements, market conditions, and operational reports.
• Oversee lease administration and enforcement, including application approvals, renewals, notices, fee assessments, and resident compliance with lease terms.
• Propose and manage market-rate renewal offers and generate renewal proposals for all expiring leases.
• Develop and maintain unit turn schedules and make-ready lists.
• Manage DHCR registrations for all applicable units.
• Assist residents and resolve escalated resident concerns as needed.
• Attend and lead meetings and conference calls with ownership as required.
• Oversee construction projects, capital improvements, and compliance-related corrective work, including but not limited to LL11/FISP, LL84, and elevator modernization projects.
• Communicate regularly with residents regarding construction activities and capital improvement projects.
• Manage relationships with third-party amenity providers.
• Ensure all vendors maintain required insurance coverage and credentials through approved credentialing services.
• Oversee maintenance of building systems and infrastructure, including HVAC systems, boilers, elevators, and other critical property components.
• Process accounts payable accurately and in a timely manner.
• Initiate legal proceedings, including non-payment, nuisance, and other applicable housing cases.
• Initiate and manage collection actions as necessary.
• Monitor and address illegal subletting and unauthorized short-term rental activity.
• Prepare and maintain arrears reports.
• Coordinate and manage eviction proceedings.
• Maintain current knowledge of rent stabilization laws and guidelines.
• Oversee building staff performance, scheduling, meetings, and labor/employee relations matters.
• Review and approve weekly payroll for building staff.
• Respond to online reviews and reputation management platforms, including Yelp, Apartments.com, Google, and similar sites.
• Prioritize building repairs, maintenance projects, and capital purchases.
• Ensure compliance with all applicable codes, regulations, and agency requirements, including violations issued by DOB, DOHMH, FDNY, HPD, and other regulatory agencies.
• Ensure safety and security programs, procedures, and safeguards are properly implemented and maintained.
• Collaborate with internal departments, including Accounting, Compliance, Leasing, and other business units.
• Serve as a liaison between property owners, residents, vendors, and management.
• Conduct interviews for building staff, temporary employees, and other open positions.
• Coordinate background checks and drug screenings for prospective hires.
• Prepare monthly construction draw packages for owner funding.
• Identify opportunities to preserve client capital, improve cash flow, and generate ancillary income.
• Remain available and responsive during emergency situations.
• Manage housing voucher administration and submissions.
• Conduct regular property inspections to ensure safety, cleanliness, maintenance standards, and overall property condition.
• Support special projects within the rental division, including system implementations, operational transitions, and leasing administration.

Skills & Qualifications

• Bachelor's degree required.
• NYS Sales license required. Must obtain within 120 days otherwise.
• Fair housing certificate required.
• LIHTC certificate required, or must be obtained within 60 days..
• Industry certifications such as CPM, RPA or ARM desirable.
• Three-Five(3-5) year’s experience in New York City residential rental property management, new construction lease-up/building opening experience is strongly desirable.
• Familiarity with Rent Stabilization Law and DHCR filing/administrative procedures.
• NYC HPD/HDC, NYS HFA and/or LIHTC affordable housing experience..
• Experience with Local 32BJ building staffing & prevailing wage laws

Compensation

$90,000 - $100,000 / year

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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