General Manager

FirstService Residential; New York (NY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

401k match

Paid time off

Paid holidays

Identity theft protection

Job summary

FirstService Residential in NYC is seeking an onsite Property Manager for a luxury condominium in Brooklyn. You will oversee staff, coordinate building operations across 16 hi-rise buildings, and serve as the primary liaison with the Boards, guiding meetings and ensuring exceptional service delivery.

The role requires a Bachelor's degree and 5+ years in NYC luxury residential condo/coop property management, with strong verbal and written communication, leadership, and organizational skills.

Qualifications

• Bachelor’s degree required; Certifications desired
• 5+ years in NYC luxury residential condo/coop property management
• Superior verbal and written communications skills with proven customer service exposure
• Extremely organized, consistent, and flexible, adaptable to change
• Proven leadership and teamwork skills
• Experience with large, complex accounts with multiple clients and stakeholders
• Excellent decision-making and analytical skills for daily challenges
• Excellent time management to meet deadlines and efficiency
• Knowledge of Microsoft Office and Windows environment essential
• Experience with PM software: AvidXchange, Yardi, BuildingLink, ClickPay a plus

Responsibilities

• Oversee staff and building operations for a luxury condo development (16 hi-rise buildings and an HOA)
• Act as main point of contact with Boards
• Lead Board meetings and prepare minutes
• Coordinate agenda packages for Board meetings
• Manage emergencies and crisis response
• Supervise and train building staff (union and non-union)
• Hire staff and coordinate background/drug tests
• Provide ongoing training and performance evaluations
• Develop staff schedules and monitor performance improvements
• Meet monthly with Security and Amenity companies
• Monitor cash and reserve funds; review operating statements and financial reports
• Participate in budget preparation and present annual budget to Board
• Assist accountant with budget presentation
• Track financial variance and vendor payments (AvidXchange)
• Ensure compliance with permits and regulations
• Resolve violations and improve building safety and maintenance
• Coordinate capital improvements with vendors; verify vendor insurance
• Interface with accounting, compliance, closings; maintain files
• Communicate building deficiencies to staff and stakeholders
• Load tasks into FSRconnect within 48 hours of meetings
• Summarize meeting tone for supervisor within 24 hours
• Conduct routine site inspections

Skills

Leadership

Verbal communication

Written communication

Customer service

Organization

Time management

Teamwork

Decision making

Analytical skills

Microsoft Office

Education

Bachelor's degree

Certifications desired

Tools

AvidXchange

Yardi

BuildingLink

ClickPay

Microsoft Office

Job description

Description

FirstService Residential; NYC's most prestigious and fastest growing full-service property management firm has an exciting opportunity for a career-minded professional. Theonsite property manager is responsible for all aspects of client relations from financial reporting to building staff performance and productivity. The property manager assumes ultimate responsibility for overall delivery of services to the client. This in-person role is available at a condominium in Oceana, Brooklyn.

Responsibilities include (but are not limited to):

• Oversees all staff and building operations of a luxury condominium development which includes 16 hi-rise buildings and one HOA; including onsite Property Manager and assistant manager
• Act as main point of contact with the Boards
• Responsible for leading Board meetings by keeping focus on the agenda created
• Prepare Board meeting minutes in a timely and professional fashion
• Submit board meeting "agenda packages" to Board as required but at least five days prior to meetings
• Responsible for handling emergency situations and crisis management
• Supervision and training of building staff members (union and non-union)
• Conduct thorough interviews for potential building open positions. Responsible for the coordination of background and drug tests of potential new hires
• Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff
• Impose progressive disciplinary action if and when required
• Responsible for the development and implementation of building staff work schedules
• Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members
• Meet monthly with Security Company and Amenity Company
• Monitor the cash and reserve funds of the property
• Responsible for final review of operating statements and monthly financial reports
• Actively participate in budget preparation
• Assist the property accountant in the presentation of the annual budget to the Board of Directors
• Keep track of property financial variance reports
• Constantly seek, evaluate, and execute methods to achieve methods to preserve client cash and capital
• Responsible for overseeing building repairs and apartment alterations
• Approve payment of vendor invoices via accounts payable software, Avidxchange
• Diligently monitor and take appropriate action on delinquent tenant/shareholder owner accounts
• Ensure that all building permits, licenses, and etc. are compliant with state and local rules and regulations
• Responsible for taking immediate action to resolve new violations
• Ensure that old violations of record are resolved on a timely basis
• Ensure implementation of security and safety safeguards and procedures for portfolio of properties managed
• Perform daily routine property inspections to ensure building safety, maintenance, cleanliness, etc.
• Responsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved
• 'Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.
• Responsible for requiring proper vendor insurance with BCS
• Responsible for the maintenance requirements of the properties' physical plants, i.e. boiler conversions, HVAC, etc.
• Interface with all internal department personnel (accounting, compliance, closings, etc.)
• Maintain and organize electronic and paper tenant and buildi ng files
• Respond to all communications (phone, email, etc.) in a timely and professional manner
• Be familiar with critical provisions of client management contracts
• Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect
• Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting
• Email supervisor within 24 hours of a board or annual meeting with a succinct description of the general tone of the meeting
• Perform routine site inspections

Skills & Qualifications:

• Bachelor's degreerequired.Certifications desired
• Five (10)+years experiencein New York Cityluxuryresidential condominium and cooperative property management
• Must have superior verbal and written communications skills and proven customer service exposure
• Must be extremely organized, consistent, and flexible and adaptable to change
• Proven leadership and teamwork skills
• Demonstrated experience in large, complexaccounts with multiple clients and stakeholders
• Excellent decisionmaking and analytical skillsto effectively tackle issues or challenges that may occur daily
• Excellent time management skillsto meetdeadlines and display efficiency
• Working knowledge of Microsoft office and Windows environment necessary
• Experience withproperty management software,AvidXchange,Yardi,BuildingLink,ClickPayis a plus

What We Offer:

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation:

$130,000 - $150,000 / year

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.