Property Manager

WMFHA; New Orleans (LA); In loco; USD 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Upper Management Realty is seeking an organized, service-minded Property Manager to support residents and commercial occupants throughout their relationship with the property. This hands-on role combines resident communication with day-to-day operational follow-through, including handling routine questions, delinquencies, lease expirations, renewals, move-ins/outs, and maintenance coordination.

Candidates should be professional, detail-oriented, and capable of ownership with management review

Competenze

• Strong written and verbal communication skills.
• Excellent organization and follow-through across multiple accounts and deadlines.
• Good judgment when researching issues and applying established procedures.
• Accuracy and discretion when handling account information and disputes.
• Ability to learn property management software and internal systems.
• Property management or resident-services experience is helpful.

Mansioni

• Respond to routine calls, emails, and messages from residents, owners, prospects, vendors, and commercial occupants.
• Research account, lease, and property information before responding; document important communications, commitments, disputes, and follow-up.
• Review delinquency reports, verify balances, and track accounts through resolution or escalation.
• Administer eviction process under supervision, including preparing documentation, coordinating notices, and tracking deadlines.
• Review upcoming lease expirations and prepare renewal communications.
• Track renewals through final status (renewed, notice to vacate, non-renewal, or management review).
• Assist residents with move-in and move-out procedures, routine lease questions, account matters, occupancy changes, and notices to vacate.
• Help residents navigate maintenance requests, enter a work order, and provide verified status updates.
• Follow open matters through resolution, handoff, escalation, or closure.
• Escalate unusual circumstances, disputed charges, legal concerns, significant maintenance issues, and requests outside established authority.

Conoscenze

Communication skills

Organization

Judgment

Accuracy

Discretion

Proactive approach

Property management experience

Strumenti

Property management software

Descrizione del lavoro

Upper Management Realty is seeking an organized, service-minded Property Manager to support residents and commercial occupants throughout their relationship with the property.

This is a hands-on property management role that combines resident communication with day to-day operational follow-through.

You will manage routine questions, monitor delinquent accounts and upcoming lease expirations, coordinate renewal communications, and keep resident matters moving through resolution or an appropriate handoff. The right person is professional, detail-oriented, and comfortable taking ownership while knowing when an issue needs management review.

What You’ll Do

• Respond to routine calls, emails, and messages from residents, owners, prospects, vendors, and commercial occupants.
• Research account, lease, and property information before responding; document important communications, commitments, disputes, and follow-up.
• Review delinquency reports, verify account balances and ledger activity, communicate with residents about past-due amounts, and track accounts through resolution or escalation.
• Administer UMR’s established eviction process under Property Management supervision, including preparing documentation, coordinating notices and service providers, and tracking deadlines.
• Review upcoming lease expirations and prepare renewal communications according to UMR’s schedule.
• Track each renewal through a final status, such as renewed, notice to vacate, non-renewal, or management review.
• Assist residents with move-in and move-out procedures, routine lease questions, account matters, occupancy changes, and notices to vacate.
• Help residents navigate maintenance requests, enter a work order when needed, and provide verified status updates without making unconfirmed promises.
• Follow open matters through resolution, documented handoff, escalation, or closure.
• Escalate unusual circumstances, disputed charges, legal concerns, significant maintenance issues, and requests outside established authority.

What We’re Looking For

• Strong written and verbal communication skills, with a professional and calm approach to customer service.
• Excellent organization and follow-through across multiple accounts, deadlines, and open requests.
• Good judgment when researching issues, applying established procedures, and deciding when to escape.
• Accuracy and discretion when handling account information, lease matters, and resident disputes.
• Comfort learning and using property management software, portals, and internal systems.A proactive approach: you keep track of what needs attention and what should happen next.
• Property management or resident-service experience is helpful. The ability to learn UMR’s procedures and reliably follow through is essential.

How Success Is Measured

Success in this role includes accurate and professional communication, timely delinquency follow-up, well-managed renewals, complete documentation, appropriate escalation, and consistent closure of open resident matters.

This is a proactive property management position. The Property Manager should know which accounts, renewals, and resident issues need attention and make sure each has a clear next step.