Property Manager

Upper Management Realty; New Orleans (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

Upper Management Realty is seeking an organized, service-minded Property Manager to support residents and commercial occupants across the property lifecycle. This hands-on role combines direct resident communication with day-to-day operational follow-through.

You will handle routine inquiries, monitor accounts and lease expirations, coordinate renewals, and ensure timely resolution or proper handoff with professional ownership.

Qualifications

• Strong written and verbal communication skills with a professional, calm approach to customer service.
• Excellent organization and follow-through across multiple accounts, deadlines, and open requests.
• Good judgment when researching issues, applying procedures, and deciding when to escalate.
• Accuracy and discretion handling account information, lease matters, and resident disputes.
• Comfort learning and using property management software, portals, and internal systems.

Responsibilities

• Respond to routine calls, emails, and messages from residents, owners, prospects, vendors, and commercial occupants.
• Research account, lease, and property information before responding; document important communications and follow-up.
• Review delinquency reports, verify balances, and track accounts through resolution or escalation.
• Administer eviction processes under supervision, including notices and coordinating service providers.
• Review upcoming lease expirations and prepare renewal communications.
• Track each renewal through final status (renewed, vacate, non-renewal, or management review).
• Assist residents with move-in/move-out procedures and routine lease questions.
• Help residents navigate maintenance requests and provide verified status updates.
• Follow open matters through resolution, documentation, escalation, or closure.
• Escalate unusual circumstances, disputed charges, and significant maintenance issues as needed.

Skills

Communication

Organization

Judgment

Discretion

PM software

Job description

Upper Management Realty is seeking an organized, service-minded Property Manager to support residents and commercial occupants throughout their relationship with the property.

This is a hands-on property management role that combines resident communication with day to-day operational follow-through.

You will manage routine questions, monitor delinquent accounts and upcoming lease expirations, coordinate renewal communications, and keep resident matters moving through resolution or an appropriate handoff. The right person is professional, detail-oriented, and comfortable taking ownership while knowing when an issue needs management review.

What You’ll Do

• Respond to routine calls, emails, and messages from residents, owners, prospects, vendors, and commercial occupants.
• Research account, lease, and property information before responding; document important communications, commitments, disputes, and follow-up.
• Review delinquency reports, verify account balances and ledger activity, communicate with residents about past-due amounts, and track accounts through resolution or escalation.
• Administer UMR’s established eviction process under Property Management supervision, including preparing documentation, coordinating notices and service providers, and tracking deadlines.
• Review upcoming lease expirations and prepare renewal communications according to UMR’s schedule.
• Track each renewal through a final status, such as renewed, notice to vacate, non-renewal, or management review.
• Assist residents with move-in and move-out procedures, routine lease questions, account matters, occupancy changes, and notices to vacate.
• Help residents navigate maintenance requests, enter a work order when needed, and provide verified status updates without making unconfirmed promises.
• Follow open matters through resolution, documented handoff, escalation, or closure.
• Escalate unusual circumstances, disputed charges, legal concerns, significant maintenance issues, and requests outside established authority.

What We’re Looking For

• Strong written and verbal communication skills, with a professional and calm approach to customer service.
• Excellent organization and follow-through across multiple accounts, deadlines, and open requests.
• Good judgment when researching issues, applying established procedures, and deciding when to escal
• Accuracy and discretion when handling account information, lease matters, and resident disputes.
• Comfort learning and using property management software, portals, and internal systems.A proactive approach: you keep track of what needs attention and what should happen next.
• Property management or resident-service experience is helpful. The ability to learn UMR’s procedures and reliably follow through is essential.

How Success Is Measured

Success in this role includes accurate and professional communication, timely delinquency follow-up, well-managed renewals, complete documentation, appropriate escalation, and consistent closure of open resident matters.

This is a proactive property management position. The Property Manager should know which accounts, renewals, and resident issues need attention and make sure each has a clear next step.