Property Manager - Resident Experience & Operations

WMFHA; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Upper Management Realty is seeking an organized, service-minded Property Manager to support residents and commercial occupants throughout their relationship with the property. This hands-on role combines resident communication with day-to-day operational follow-through, including handling routine questions, delinquencies, lease expirations, renewals, move-ins/outs, and maintenance coordination.

Candidates should be professional, detail-oriented, and capable of ownership with management review

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and follow-through across multiple accounts and deadlines.
• Good judgment when researching issues and applying established procedures.
• Accuracy and discretion when handling account information and disputes.
• Ability to learn property management software and internal systems.
• Property management or resident-services experience is helpful.

Responsibilities

• Respond to routine calls, emails, and messages from residents, owners, prospects, vendors, and commercial occupants.
• Research account, lease, and property information before responding; document important communications, commitments, disputes, and follow-up.
• Review delinquency reports, verify balances, and track accounts through resolution or escalation.
• Administer eviction process under supervision, including preparing documentation, coordinating notices, and tracking deadlines.
• Review upcoming lease expirations and prepare renewal communications.
• Track renewals through final status (renewed, notice to vacate, non-renewal, or management review).
• Assist residents with move-in and move-out procedures, routine lease questions, account matters, occupancy changes, and notices to vacate.
• Help residents navigate maintenance requests, enter a work order, and provide verified status updates.
• Follow open matters through resolution, handoff, escalation, or closure.
• Escalate unusual circumstances, disputed charges, legal concerns, significant maintenance issues, and requests outside established authority.

Skills

Communication skills

Organization

Judgment

Accuracy

Discretion

Proactive approach

Property management experience

Tools

Property management software

Job description

Upper Management Realty is seeking an organized, service-minded Property Manager to support residents and commercial occupants throughout their relationship with the property. This hands-on role combines resident communication with day-to-day operational follow-through, including handling routine questions, delinquencies, lease expirations, renewals, move-ins/outs, and maintenance coordination.

Candidates should be professional, detail-oriented, and capable of ownership with management review