Assistant Property Manager

RKW Residential; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

A property management company is seeking an Assistant Property Manager in New York. This role requires a proactive individual to manage lease renewals, oversee delinquent accounts, and ensure operational compliance. The ideal candidate has a high school diploma and 1-3 years of property management experience. Proficiency in property management software is essential. Join a team where positive resident relations and operational efficiency are prioritized, helping enhance property values and resident satisfaction.

Qualifications

• 1-3 years of experience in property management or a related field, focusing on customer service and leasing.
• Proficiency in property management software.
• Excellent organizational and time management skills.

Responsibilities

• Support Property Manager in effectively managing the property.
• Manage lease renewal process and analyze renewal trends.
• Monitor resident accounts for delinquency and coordinate eviction processes.

Skills

Organizational skills

Communication skills

Problem-solving skills

Customer service

Education

High school diploma or equivalent

Associate’s degree in Business, Management, or Real Estate

Tools

Property management software (RealPage, Yardi)

Microsoft Office Suite

Job description

At RKW Residential, we operate with a People First Philosophy, prioritizing our team members, residents, and partners. Our focus is on enhancing living environments and maximizing property values through advanced property management practices. We value relationships and partnerships, creating a culture that is both personal and professional. Team members are at the heart of our success, with opportunities for growth and career development. Join a company where openness, collaboration, and friendly interactions are the foundation of our workplace.

Role Description

The Assistant Property Manager plays a vital role in supporting the Property Manager in the effective management of the property, with a strong emphasis on maximizing lease renewals, managing delinquent accounts, and overseeing maintenance operations. This position requires a proactive individual who can enhance resident satisfaction, ensure compliance with company policies, and drive financial performance through effective management of resident accounts and maintenance teams.

Essential Duties and Responsibilities:

• Lease Renewals and Resident Retention:
• Manage the lease renewal process, ensuring timely communication with residents regarding renewal options & incentives to maximize retention rates.
• Analyze renewal trends and develop strategies to improve renewal rates and resident satisfaction.
• Delinquency Management:
• Monitor resident accounts for delinquent payments and implement appropriate follow-up actions, including issuing late notices and coordinating eviction processes when necessary.
• Maintain accurate records of delinquent accounts and communicate effectively with residents to resolve payment issues.
• Eviction Coordination:
• Assist the Property Manager in the eviction process by preparing necessary documentation and ensuring compliance with legal requirements.
• Operational Oversight:
• Oversee daily operations of the property, ensuring adherence to company policies and regulatory requirements.
• Conduct regular inspections of the property to assess maintenance needs and ensure high standards of cleanliness and safety.
• Supervise maintenance staff, ensuring timely completion of work orders and adherence to quality standards.
• Collaborate with the leasing team to ensure effective communication and coordination of resident services.
• Assist in managing budgets, including rent collections, accounts payable, and tenant notices.
• Maintain accurate resident records, including payment histories and lease agreements.
• Resident Relations:
• Foster positive relationships with residents through effective communication and prompt resolution of issues.
• Organize and participate in resident events and functions to enhance community engagement.

Preferred Qualifications:

• Education:
• High school diploma or equivalent; Associate’s degree in Business, Management, or Real Estate preferred.
• Experience:
• 1-3 years of experience in property management or a related field, with a focus on customer service and leasing.
• Skills:
• Excellent organizational and time management skills, with attention to detail.
• Proficiency in property management software (e.g., RealPage, Yardi) and Microsoft Office Suite.
• Attributes:
• Ability to work independently and as part of a team, demonstrating a positive attitude and professionalism.
• Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.