Property Management Specialist

SmartScale360; United States; Remote; USD 7,400 - 10,000; Full time

Benefits offered by this job

10 Days PTO

Annual appraisal

Healthcare benefits

Career growth opportunities

Job summary

SmartScale360 is hiring a Property Management Specialist to support our growing U.S.-based property management clients by overseeing daily property operations, coordinating guest needs, and ensuring a smooth and high-quality guest experience.

If you have experience in property management, short-term rentals, vacation rentals, guest services, property operations, or hospitality coordination, we'd love to hear from you.

Qualifications

• 1+ year of experience in Property Management or related fields such as short-term rentals, vacation rentals, guest services, or hospitality coordination.
• Experience supporting U.S.-based property management or short-term rental operations preferred.
• Strong English communication, customer service, organization and problem-solving skills.
• Ability to multitask and work independently in a remote environment.

Responsibilities

• Manage short-term rental and vacation rental properties and daily property operations.
• Handle guest communication across Airbnb, Vrbo, direct bookings, email, phone and messaging.
• Resolve guest concerns, complaints and escalations while maintaining excellent customer service.
• Coordinate vendors, cleaners, maintenance teams and property-related requests.
• Monitor property maintenance, supplies, inventory and overall property standards.
• Maintain accurate Airbnb, Vrbo and property listings.
• Process guest refunds and track property damage claims.
• Maintain SOPs, property records, reports and operational documentation.

Skills

English communication

Customer service

Organization

Problem solving

Multitasking

Independent work

Remote work

Vendor coordination

Tools

Guesty

Airbnb

Vrbo

Guesty Locks

Guesty Accounting

Job description

Location: Remote (Philippines)
Schedule: U.S. Hours (Final schedule to be confirmed)
Salary: PHP 50,000/month
Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring a Property Management Specialist to support our growing U.S.-based property management clients by overseeing daily property operations, coordinating guest needs, and ensuring a smooth and high-quality guest experience.

If you have experience in property management, short-term rentals, vacation rentals, guest services, property operations, or hospitality coordination, we'd love to hear from you.

What You'll Do

• Manage short-term rental and vacation rental properties and daily property operations
• Handle guest communication across Airbnb, Vrbo, direct bookings, email, phone, and messaging
• Resolve guest concerns, complaints, and escalations while maintaining excellent customer service
• Coordinate vendors, cleaners, maintenance teams, and property-related requests
• Monitor property maintenance, supplies, inventory, and overall property standards
• Maintain accurate Airbnb, Vrbo, and property listings
• Process guest refunds and track property damage claims
• Maintain SOPs, property records, reports, and operational documentation

What We're Looking For

• 1+ year of experience in Property Management, Property Operations, Short-Term Rentals, Vacation Rentals, Airbnb Management, Guest Services, or Hospitality
• Experience supporting U.S.-based property management or short-term rental operations
• Strong English communication, customer service, organization, and problem-solving skills
• Ability to multitask, prioritize, and work independently in a remote environment
• Experience coordinating vendors, cleaners, maintenance, or service providers
• Familiarity with Guesty, Airbnb, Vrbo, or other Property Management Systems (PMS) is preferred

Tools You'll Use

• Property Management: Guesty, Airbnb, Vrbo, Guesty Locks, Guesty Accounting, or similar platforms
• Productivity: Google Workspace & Microsoft Office
• Communication: Slack, Zoom, or Microsoft Teams

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, device, and power source

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360?

• Permanent remote work
• Competitive salary and performance bonuses
• Healthcare benefits
• Annual performance appraisal
• Career growth opportunities
• Work with established U.S.-based clients
• Join a supportive and collaborative remote team

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.