Property Management Operations Manager

NeighborWorks Umpqua; Roseburg (OR); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Employer-paid health premiums

401(k) match

Paid time off including holidays,vacay

HSA

FSA

Legal plans

Job summary

NeighborWorks Umpqua in Oregon seeks a Property Management Operations Manager to oversee daily housing portfolio operations, manage a team of property managers and maintenance staff, and drive financial performance while maintaining tenant satisfaction.

The role emphasizes regulatory compliance (LIHTC, HUD, HOME), budgeting, and process improvements to optimize occupancy. Office-based with occasional site visits; benefits include comprehensive medical and retirement options.

Qualifications

• Experience overseeing property management operations, including turnovers and occupancy improvements.
• Strong knowledge of affordable housing regulations (LIHTC, HUD, HOME).
• Budgeting, expense tracking, and financial performance in property management.
• Proven leadership experience supervising teams and coaching staff.

Responsibilities

• Operational Oversight: develop plans for tenant interactions, maintenance, and compliance.
• Financial & Budget Management: monitor budgets, manage expenses, track revenue/expenses.
• Tenant & Community Engagement: mediate tenant concerns and align with resident services.
• Compliance & Policy Implementation: conduct audits, train staff on policies.
• Team Leadership & Development: supervise staff, provide coaching and evaluations.

Skills

Property management operations

LIHTC/HUD/HOME knowledge

Budgeting & financial oversight

Team leadership

Education

Associate degree in management or business

Tools

Yardi

Microsoft Office

Job description

NeighborWorks® Umpqua

Property Management Operations Manager

NeighborWorks Umpqua (NWU) is seeking a Property Management Operations Manager to oversee the daily operations of our housing portfolio. This role ensures efficient property management, strong financial performance, and high tenant satisfaction while leading a team of property managers and maintenance staff.

Why Join Us?

For over 30 years, NWU has been dedicated to providing quality affordable housing and strengthening communities in Southern Oregon. Our success is driven by a commitment to operational excellence and sustainable housing solutions.

What You’ll Do

Operational Oversight

• Develop and maintain an operational plan that ensures efficient tenant interactions, property maintenance, and compliance tracking.
• Conduct regular site visits to inspect properties, engage with staff, and identify operational improvements.
• Lead weekly team meetings to align property managers and maintenance staff on shared objectives.
• Implement process improvements to optimize unit turnover times, days vacant, and overall occupancy rates.

Financial and Budget Management

• Ensure unit turn times, vacancy rates, and rent collections meet organizational standards.
• Monitor operating budgets and assist in budget development and expense management.
• Work with the finance team to track revenue and expenses, ensuring properties operate within financial targets.

Tenant and Community Engagement

• Mediate tenant concerns to ensure timely and fair resolution.
• Partner with Resident Services staff to align operations with tenant-focused programs and initiatives.

Compliance and Policy Implementation

• Conduct monthly tenant file audits to ensure compliance with LIHTC, HUD, and other regulatory requirements.
• Provide training and guidance to property management staff on compliance, policies, and best practices.
• Maintain and update departmental policies and manuals in alignment with industry standards.

Team Leadership and Development

• Supervise and support a team of property managers and assigned staff.
• Provide technical support for property management software and coach staff on efficient usage.
• Conduct performance evaluations and provide ongoing staff development.

What You Bring

• Experience overseeing property management operations, unit turnovers, and vacancy rate improvements.
• Strong understanding of affordable housing regulations, including LIHTC, HUD, and HOME programs.
• Knowledge of budgeting, expense tracking, and financial performance in property management.
• Leadership skills with experience supervising teams and optimizing processes.
• Proficiency in Microsoft Office Suite and property management software, such as Yardi.

Minimum Qualifications

• Associate degree in management, business, or a related field preferred.
• Minimum three years of supervisory experience in affordable housing property management.
• Strong knowledge of regulatory compliance and financial management in property operations.
• Ability to travel to different sites and manage multiple priorities effectively.

What We Offer

• Employer-paid medical, vision, and dental premiums with contributions for dependents.
• 401(k) match contributions.
• Paid leave, including federal holidays, vacation, and sick time.
• Additional benefits including HSA, FSA, accident coverage, and legal plans.

Work Environment and Physical Requirements

• Office-based with occasional property site visits.
• Regular use of a computer and office tools; occasional lifting up to 15 pounds.
• Reasonable accommodations available for individuals with disabilities.

Join Our Team

If you have experience in property management operations, financial oversight, and compliance, and want to lead a team in a mission-driven organization, we want to hear from you.

The selected candidate may start through a staffing agency partner for the introductory period before transitioning to NWU employment.